Tracking CLM Activity Anonymously
- Document Model
Customers can report on CLM activity in the media player even if an account is not selected, allowing CLM activity to be saved and analyzed anonymously.
Who can use this feature?
- End Users - iPad, iPhone
- Track CLM activity anonymously
- Users do not require an additional license
Configuring Anonymous CLM Tracking for
End Users
To configure this feature, ensure Configuring CLM as Document Model is complete.
Tracking CLM Activity Anonymously as
End Users
When end users display CLM content and then exit the media player, the CLM activity is saved on Multichannel Activity and Multichannel Activity Line records without being associated with an account.
To allow users to track CLM activity on calls as unassigned presentations and associate the activity with calls at a later time, see Tracking CLM Activity as Unassigned Presentations.
