To configure this feature:

1. Ensure Configuring Engage Meeting is complete.
2. Navigate to Admin > Users & Groups > Permission Sets.
3. Select the permission set for the appropriate user profile.
4. Select the Objects tab.
5. Grant the following permissions:

   Object	Object Types	Object Permission	Fields	Field Permission
   remote_meeting__v	n/a	CRE	dial_in_numbers__v meeting_id__v	Edit
   user__sys	n/a	RE	country_code__v	Read
   user_detail__v	n/a	RE	additional_zoom_dial_in_countries__v	Edit

6. Navigate to Admin > Configuration > Objects > User Detail > Layouts.
7. Place the additional_zoom_dial_in_countries__v field on the user_detail__v layouts for the appropriate object types.
8. Navigate to Business Admin > Objects > Users.
9. Ensure the country_code__v field is populated for all appropriate user__sys records. The contents of this field determine which dial-in numbers display in the invitation.

In addition to the country defined in the user’s country_code__v field, additional countries can be added to a user to add the corresponding dial-in numbers to the invitation. This is especially useful if a user frequently hosts meetings in different countries.

For example, you are a user with a country_code__v of USA. However, due to your geographic location, you frequently host Engage meetings with Canadian accounts. Your user_detail__v record has the additional_zoom_dial_in_countries__v field with Canada as a selected value.

When you send an invitation to an Engage meeting as an Approved Email invitation, both US and Canadian dial-in numbers display.

To define additional countries, populate the additional_zoom_dial_in_countries__v multi-select picklist with all appropriate countries for the appropriate user_detail__v record. Users who modify this field need Edit field permission.

The country_code__v picklist includes countries that may not have Zoom dial-in numbers available. If a user has a country_code__v field that does not have a corresponding dial-in number, the values of the additional_zoom_dial_in_countries__v field are used instead.

For dial-in numbers to display in invitations sent to attendees, content creators must add the {{insertZoomDialInNumbers[Language Code]}} token to the appropriate email templates.

The token’s [Language Code] parameter must be replaced with a supported language code, which determines the language of the rendered text.

Defining Dial-in Numbers Included in the Rendered Token

The dial-in numbers included in the rendered token are determined by the following fields:

• The country_code__v field on the User record
• Any selected values in the additional_zoom_dial_in_countries__v field on the user_detail__v record associated with the composer

When you send an invitation to an Engage meeting as an Approved Email invitation containing the {{insertZoomDialInNumbers[en_US]}} token, the following information displays:

Phone Number(s):

	+1 669 900 6833 (US San Jose)

	+1 646 876 9923 (US New York)

	+1 301 715 8592 (US Washington DC)

	+1 312 626 6799 (US Chicago)

	+1 778 907 2071 (Canada)

	+1 204 272 7920 (Canada)

Meeting ID: 8613634421

When the {{insertZoomDialInNumbers[Language Code]}} and {{addToCalendar}} tokens are used together, the text generated by the {{insertZoomDialInNumbers[Language Code]}} token is included in the description of the .ICS file generated by the {{addToCalendar}} token.

In the BEE Editor, {{insertZoomDialInNumbers[Language Code]}} token can be found by navigating to Merge tags > Remote Meeting and Zoom Invite Links.

To join an Engage meeting using a dial-in number, HCPs can select the number for the appropriate geographic location from the meeting invitation.