What's New in Patient CRM 25R2.3
The 25R2.3 release includes features for:
Release Dates
- Sandbox Release - October 9, 2025
- Production Release - October 16, 2025
New Fields are also included.
Patient CRM
Classifying Cases in Patient CRM - Available on Browser
Patient CRM end users can quickly classify customer inquiries when creating cases by selecting the Category, Subcategory, and Product for each case. Customers can then gather analytics on their customer inquiry trends and product performance using case classification.
25R2.3 Feature Enablement and Availability
The following table provides an explanation of feature enablement and user impact.
|
Patient CRM Feature Availability and Enablement |
||||||
|---|---|---|---|---|---|---|
|
Feature |
User |
Configuration |
Browser |
CRM Desktop |
iPad |
iPhone |
| No | Yes |
|
|
|
|
|
New Fields
The table below contains all fields added in Patient CRM 25R2.3. The fields are organized by object.
| Object | Field Name | Field Label | Description | Type |
|---|---|---|---|---|
| console_application_settings__v | preferred_email_search__v | Preferred Email Search | Semicolon delimited list that identifies up to 5 email fields. The fields are used by the Console Application for email address searches. | String |
