26R2 Known Issues

262.2.10 | Family Build 585 (September 10, 2026)

X-Pages

Platform

Issue Description

Issue Number

iPad

The AI chat box briefly flashes on the screen when the prompt overlay is closed or during navigation to a screen without the overlay.

VCRM-185057

262.0.10 | Family Build 563 (August 6, 2026)

Account Management

Platform

Issue Description

Issue Number

Browser

The My Accounts console intermittently displayed an incorrect account icon and layout in the detail panel, when switching to the table view. 

VCRM-176015

Account Plan

Platform

Issue Description

Issue Number

Browser

Fields configured as Read-only or Required on the Account Plan layout are not correctly enforced.

VCRM-180117

Browser

When users delete a record on the Account Plan screen, they incorrectly remain on the deleted record's page instead of being redirected to the list view.

VCRM-180118

Browser

Blank spaces added to the Account Plan layout are incorrectly ignored on the Browser platform.

VCRM-180115

Browser

The Add button does not display on related lists of the Account Plan for objects which do not have object types configured.

VCRM-179051

Browser

Creating new account plans redirects to a Page Not Found error if users are missing Edit FLS to the object_type__v field

VCRM-179715

Browser

Users are unable to change the object type of an Account Plan record from the more actions menu on an Account Plan page

VCRM-184082

Browser

Users are unable to change the object type of an Account Plan record from the list view actions menu.

VCRM-184339

Patient CRM

Platform

Issue Description

Issue Number

Browser

If an administrator updates the All Active Cases column configuration while users have Vault CRM open, the user must close and relaunch Vault CRM (or open Vault CRM in a new browser tab) to see the updated columns in the All Active Cases view.

VCRM-172577