26R3 Maintenance Notes

The items listed below were added in the 26R3 release cycle and contain maintenance items from the 26R3.0, 26R3.2, 26R3.4, and 26R3.5 releases as they become available.

Maintenance items in the Vault CRM application are corrections to existing functionality.

263.0.10 | Family Build TBD (November 19, 2026)

Account Management

Platform

Issue Description

Issue Number

Windows When a user created a new Account with a US address using the Add New Account flow on Windows, the DCR request line omitted the country code field, while requests for other countries included it correctly. VCRM-194176
Browser When a user opened an Account View or List in My Accounts, the grid loaded with “No Accounts” and displayed no records. VCRM-200403
Browser When a user pressed Enter after entering a time in a Child Account's Office Best Times section while the section was completely blank, the app displayed a “Successfully edited” message even though the time was not saved. VCRM-196763
Browser When a user attempted to delete a locked Address record, the app displayed an error and did not allow the deletion. VCRM-197078

Align

Platform

Issue Description

Issue Number

iPad

When sorting columns in Feedback, null values will now always be displayed last in the sort order.

VCRM-198671

Browser

Data-loaded rule criteria referencing the is_primary_parent__v field now evaluate correctly regardless of the case of the “True” or “False” value entered into the Value field on the Rule Criteria record.

VCRM-196229

Browser

When running a Push to CRM, task results are now more descriptive in the scenario that only a subset of territory records are successfully pushed.

VCRM-195878

Browser

When a user updated a Roster Member record to CRM User Status = Inactive and ran a push to CRM, the push failed unless Security Policy and Security Profile overrides were specified.

VCRM-201056

Browser

When a user ran the Publish Project process without a Model Align Setting record, the process aborted with an error.

VCRM-196231

Browser

On a Publish Project process task, the Current Stage field in Task Results displayed a token instead of the actual entity name.

VCRM-192088

Browser

When a preview processed account exclusivity for an assignment whose account record was deleted from CRM, the preview aborted with a fatal error.

VCRM-199497

Browser

When a user opened the Map View of a territory at a higher zoom level, a white bar displayed at the bottom of the view.

VCRM-151049

Browser

When a user ran the Import Production Territory process, the process aborted in the scenario that production Align Settings records contained global-only values for field force specific settings.

VCRM-198279

iPad

When a user submitted an edit goals challenge request with a required challenge reason missing, the challenge was accepted instead of being rejected.

VCRM-141481

Browser

In the scenario where duplicate rule-sourced Align Account Territory records existed as the result of an account merge, subsequent Account Alignment previews did not end-date them.

VCRM-191314

iPad

When a user viewed aggregated Target counts on a Territory Feedback X-Page, the counts did not match the underlying Target data.

VCRM-182790

Approved Email

Platform

Issue Description

Issue Number

Browser

Duplicate email activity records were incorrectly created when processing failed and batches were retried.

VCRM-190620

Browser

When a user sent a fax from an Approved Email document, the fax did not reach a delivered or sent status.

VCRM-192115

Browser

After a fax document was published, its CDN Processing Status displayed as Failed to Publish even though the CDN Status showed Published.

VCRM-194625

Browser

When a user scheduled an Approved Email to send at a selected time, the resulting Sent Email record showed a scheduled time one hour later than the time selected.

VCRM-201070

Browser

When a user previewed an email template with two Email Fragments, one fragment displayed correctly in preview mode while the other opened a new tab showing the home screen instead of the associated document.

VCRM-192606

iPad

When a user previewed an event email using a template with the insertEventFiles token, the placeholder text displayed “Select Documents to Share” instead of “Select Files to Share.”

VCRM-200315

Call Reporting

Platform

Issue Description

Issue Number

Browser

Performance enhancements were introduced when saving calls in vaults to optimize background processes and caching data to improve overall save performance.

VCRM-188365

Browser

When a user selected more than 100 attendees under stakeholders on an engagement record, the normal view capped the display at 100 attendees while the Agentic summary view showed the full number selected.

VCRM-184357

Browser

When a user dragged and dropped an account into My Schedule, opened the Call edit screen, or saved a Call, each operation took about 10 seconds to respond.

VCRM-187527

iPad

When a user added a follow-up activity, the Subject field was missing on the record even though the activity was shared to the user, causing a sync error.

VCRM-182779

iPhone

When a user viewed Detailing on iPhone, a product with two Product Group records displayed twice in the product list.

VCRM-196445

Browser

When a user created a Call from an Event record and selected the More Actions menu, the menu displayed and then disappeared immediately, preventing access to actions like Medical Information Request and Send Email.

VCRM-191395

Campaign Manager

Platform

Issue Description

Issue Number

Browser When a user scheduled a campaign for a date after November 1st, the scheduling icon displayed the timezone as EDT instead of EST. VCRM-200018

CLM

Platform

Issue Description

Issue Number

CRM Desktop (Windows) Improved app startup performance and presentation loading times. VCRM-162611
Windows When opening an Object Model presentation from the Media Library, the slide notes are automatically opened in preview mode. This is expected behavior. VCRM-204560

CLM (Document Model)

Platform

Issue Description

Issue Number

Windows When a user deleted a hidden slide from a Custom Presentation, closed the presentation, and selected Don't Save, the hidden slide was still deleted after reopening the presentation. VCRM-200600

Consent Capture

Platform

Issue Description

Issue Number

Browser When a user viewed the Consent Capture page for an account with consent records set to Opt In Not Required, the consent type displayed as Implicit Opt-Out instead of the correct opted-in status shown on iPad. VCRM-191956

CRM AI

Platform

Issue Description

Issue Number

iPad

When a user created a call report using Agentic Call Capture with an ambiguous attendee name, the agent automatically added a secondary attendee not confirmed by the user.

VCRM-191656

iPad

When a user viewed the My Schedule page with no AI Agent Actions available, the AI button still displayed.

VCRM-200290

Browser

When a user used the Veeva Vault AI Agent to analyze content for insights, the same phrase was flagged multiple times under the same guardrail.

VCRM-180121

Cycle Plans

Platform

Issue Description

Issue Number

Browser When the Target Accounts column in the Cycle Plan Targets table cut off overflowing text in account names and the width of a cell aligned exactly where there was a space in an account name, there was no ellipsis or indicator that more text existed in the cell. VCRM-200914

Data Box

Platform

Issue Description

Issue Number

Browser Both in-patient and out-patient medical procedures now track accurately from the Compass data source within X-Page visualizations. VCRM-170695

Data Grid Loader

Platform

Issue Description

Issue Number

CRM Desktop (Windows) When a user loaded data using a Customer Role and Contact unique key field, the upload failed with an error stating the field does not support the submitted value type.

VCRM-155621

Engage

Platform

Issue Description

Issue Number

iPad

When a user scheduled a Call and switched the meeting type from Teams to Engage, the Engage meeting interface did not display, while switching from Engage to Teams worked correctly.

VCRM-178557

n/a

A request to schedule an Engage meeting failed because the session service did not return valid session details for the tenant.

VCRM-201459

n/a

A request to schedule an Engage meeting failed with a 500 error because the session service did not return valid session details for the tenant.

VCRM-192924

n/a

A request to schedule an Engage meeting was accepted by the controller but then returned a 400 error.

VCRM-185720

n/a

When a user clicked the export button on the Company Data page in Production, the export had no effect, though the same export worked in Sandbox.

VCRM-199045

 

Engage HCP

Platform

Issue Description

Issue Number

Web Client

Web dependencies are updated to the latest version, including Zoom Meeting SDK.

VCRM-180928

Web Client

Opening an appointment booking link from an approved email now prepopulates the sign up Email field with the receiver’s email address from the appointment booking link.

VCRM-202330

Web Client

A security issue in the Engage HCP Android app was fixed.

VCRM-189461

EPPV/PI

Platform

Issue Description

Issue Number

Browser When a user added new options to the Skipped Reason or Cancellation Reason picklists, the new options did not display, and existing options could not be removed. VCRM-192821

Events Management

Platform

Issue Description

Issue Number

iPad

When a user added a new Event Team Member on iPad, the Virtual Role field displayed in a different section of the layout than it did online.

VCRM-194288

iPad

When a user selected the event approver while creating an event, the app crashed.

VCRM-198660

iPad

When a user added a signature to a speaker's contract and tapped Done, the modal view resized and shifted off-center.

VCRM-183356

Browser

When a user viewed the Event field on an Expense Header in the browser, the field was editable and did not default to the related event, even though it was set to read-only on the page layout.

VCRM-201336

iPad

When a user signed a speaker contract or opened the contract PDF on iPad, the events screen was no longer centered until the user exited and re-entered the event.

VCRM-172641

Browser

When a user attempted to reschedule a Simple Activity event, the app displayed an SDK execution error instead of rescheduling the event.

VCRM-196329

Browser

The Submit to Concur button on the Expense Header object was visible only when the user had Object Control permission enabled, though that permission should not have been required.

VCRM-189697

Browser

When a user added or edited an Event Session Attendee, the Event Team Member lookup field displayed team members from all events instead of only those assigned to the parent event, and selecting an invalid team member displayed an error.

VCRM-194236

Browser

When a user was added as an Event Team member, the user received two notifications for the same event, one with event information and one without.

VCRM-113796

Browser

When a user viewed an Event Speaker record for an account outside their territory, the Account reference field displayed blank instead of showing the account name as a restricted-access link.

VCRM-197022

iPad

When a user selected the Event Speaker section while viewing an event on iPad, the screen scrolled past that section to the Expense Estimate section instead.

VCRM-199027

Browser

The Role field on the Event Team Member object did not support picklist dependency.

VCRM-201695

Browser

When a user opened the Sharing Settings screen for an event, the records briefly displayed before the screen went blank, and recently created events were not shared with other users.

VCRM-201328

MC Cycle Plans

Platform

Issue Description

Issue Number

Browser A scheduled calculation that updates MC Cycle Plan Target custom fields timed out on large datasets, failing with a one-hour statement timeout. VCRM-189492
Browser The calculated number of channel interactions on MC Cycle Plan Targets was higher than expected. For example, it showed 8 instead of the expected 4. VCRM-194486

My Schedule

Platform

Issue Description

Issue Number

Browser When a user selected an account view in the My Schedule scheduler pane, the view displayed “No accounts to display” and returned no records. VCRM-200405

Order Management

Platform

Issue Description

Issue Number

Browser When a user opened the order creation page for an order line type with a large number of columns, rendering performance was slower than expected. VCRM-182006

Performance

Platform

Issue Description

Issue Number

Browser Document vectorization for Agentic Text Monitoring is enhanced with an improved mechanism for organizing life sciences-specific labels when retrieving the Product Information (PI) document, ensuring more robust context for reasoning and increasing precision of product label analyses. VCRM-188717

Sample Management

Platform

Issue Description

Issue Number

iPad

When a user viewed Sample Inventory fields on iPad, the Sample Inventory Status and Submitted Date fields were editable, while the same fields were read-only in the browser.

VCRM-193177

Surveys

Platform

Issue Description

Issue Number

iPad When a user submitted a Survey offline, the Start Date validation followed the Vault's time zone and the End Date validation followed the device's time zone, instead of both following the user's time zone. VCRM-190062

X-Pages

Platform

Issue Description

Issue Number

Browser When a user scrolled an X-Page, the Business Portal header scrolled off the page instead of remaining fixed. VCRM-195763

X-Pages Studio

Platform

Issue Description

Issue Number

n/a When a user opened Territory Feedback records in X-Pages Studio, the records did not correctly load in the dropdown. VCRM-190838