Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Accounts/UsingAccounts/OfficeBestTimes.htm

## Using Office Best Times for Accounts

To efficiently plan visits with HCPs when they are available, users can capture and reference Office Best Times on the Address page.

When a user is planning their day and looking at accounts to visit, they need to take into account the Office Best Times to ensure the HCPs are available.

The best\_times\_\_v field on the address\_\_v object is not meant to be visible on the UI. Office Best Times are reflected in MySchedule, but the field does not display on the Address page. The field data is just used to denote the times.

**Who can use this feature?**

* End Users — Browser, iPad, Windows
* [Using Office Best Times for Accounts](#Using)
* Users do not require an additional license

### Configuring Office Best Times for Accounts for

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)
End Users](#)

To configure this feature:

1. Ensure [Configuring Accounts](../AcctConfig.htm) is complete.
2. Navigate to **Admin > Users > Permission Sets** and select the appropriate permission set.
3. Grant end users Read permission to the **best\_times\_\_v** field on the address\_\_v object, or Edit permission if they need to update Office Best Times.
4. Ensure the **office\_best\_times\_\_v** app section is added to the appropriate address\_\_v object type layout.
5. Grant users View access to the **Office Best Times** object control permission on the address\_\_v object.

Data for Office Best Times is stored in the best\_times\_\_v field on the address\_\_v object.

### Using Office Best Times for Accounts as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)
End Users](#)

To capture office best times for an account:

1. Navigate to the **Account Details** screen.
2. Select the appropriate address for the account.
3. Navigate to the **Office Best Times** section.
4. Select **Edit** and enter the appropriate times.

#### iPad

![](../../../Resources/Images/22R3 UVCs/22R3.2 UVCs/AfterOBT1.PNG)

#### Browser

Edit rows to enter text designating office best times. Include the start time and end time separated by "to / -" and use "and / AND" to designate additional blocks of time. For example:

* 9am-5:30pm
* 8AM - 12PM and 1PM - 5PM
* 9am to 2pm AND 3pm to 5pm

![](../../../Resources/Images/Accounts/UsingAccounts/edit-office-best-times.png)

On the Browser platform, the Enter Time field requires English language ("and", "to") even if another language is specified in user settings.

For information on capturing and viewing Office Best Times for Child Accounts, see [Displaying Office Best Times for Child Accounts](../../CallPlanning/Scheduling/ChildOfficeBestTimes.htm).

For information on scheduling calls with Office Best Times, see [Scheduling Calls with Office Best Times](../../CallPlanning/Scheduling/OfficeBestTimes.htm).

### Related Topics

[Using the Account Details Screen](UsingAcctDetails.htm)

[Accounts Overview](../AcctOverview.htm)