Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/CallPlanning/Scheduling/ChildAccts.htm

## Using Child Accounts in My Schedule

Using child accounts in My Schedule enables users to schedule calls for a specific account-organization (HCP-HCO) combination rather than just the HCP’s account. This ensures calls are planned for an HCP at a specific institution, providing greater precision than planning a call for the individual alone.

This approach is especially valuable in markets where the HCP-HCO relationship is critical, or in cases where HCPs work at multiple institutions with different regulations, roles, or responsibilities. By recording calls at the child account level, users can gain a clearer view of engagement patterns at different institutions and ensure call data accurately reflects real-world professional relationships.

**Who can use this feature?**

* End Users — Browser, iPad, iPhone, Windows
* [Using Child Accounts in My Schedule](#Using)
* Users do not require an additional license

### Configuring Child Accounts in My Schedule for

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature:

1. Ensure the following configuration is complete:
   * [Configuring Call Planning](../CPConfig.htm)
   * [Call Reporting with Child Accounts](../../Call_Reporting_2/Executing/Activities/ChildAccounts.htm)
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the appropriate permission set.
4. Select the **Objects** tab.
5. Grant the following permissions:

   | Object | Object Permissions | Object Types | Fields | Field Permissions |
   | --- | --- | --- | --- | --- |
   | call2\_\_v | CRED | All applicable object types | * child\_account\_\_v * child\_account\_id\_\_v * location\_\_v * location\_name\_\_v | Edit |
   | child\_account\_\_v | CRED | All object types | * child\_account\_\_v * child\_account\_identifier\_\_v * child\_furigana\_\_v * child\_name\_\_v * child\_record\_type\_\_v * parent\_account\_\_v * parent\_child\_formatted\_name\_\_v * parent\_child\_furigana\_\_v * parent\_child\_name\_\_v * parent\_furigana\_\_v * parent\_name\_\_v * parent\_record\_type\_\_v | At least Read |
6. Navigate to **Business Admin > Objects > veeva\_settings\_\_v**.
7. Ensure the checkbox for the **enable\_myschedule\_call\_location\_\_v** Veeva Setting is not selected.
8. Create child account views in My Accounts (optional). See [Account Views and Lists](../../Accounts/MyAccounts/Account_Lists_and_Views.htm) for information on creating views.

### Using Child Accounts in My Schedule as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

Users can view and schedule calls for child accounts from My Schedule. All applicable call restrictions are enforced when scheduling child account calls, for example, [Restricting Calls by Account](../../Call_Reporting_2/Restrictions/RcAcct.htm), [Restricting Calls by Account Object Type](../../Call_Reporting_2/Restrictions/RcType.htm), [Limiting Call Backdating](../../Call_Reporting_2/Submitting/CallBackdating.htm), and any custom validation rules.

When child accounts are enabled, the All Child Accounts view displays instead of the All Accounts View, enabling users to view a list of all child accounts where the user has access to both the parent and child account. If custom child account views are created, these views also display under the Child Account View section. Child accounts are sorted alphabetically by parent\_child\_formatted\_name\_\_v.

If [Displaying Office Best Times for Child Accounts](ChildOfficeBestTimes.htm) is enabled, Office Best Times display.

If users attempt to schedule a child account call for two business accounts, the call is scheduled as a standard business account call instead of a child account call.

Browser
iPad, Windows
iPhone

Browser users can schedule calls by dragging and dropping an account card from the Scheduler panel to the calendar grid.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/BrowserUseChild1.png)

Alternatively, Browser users can schedule child account calls by searching for and selecting an account from the Add Call modal. To search child accounts from the Add Call modal:

1. Select an open space in the **My Schedule** calendar grid.

   ![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/Copy of BrowserUse0.png)
2. Select the **Add Call** option.
3. Enter a **search term**. In this dialog, search results include both accounts and child accounts where the user has access to the parent and child. Users can search by child account name, child account identifier, and Furigana.

   ![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/AdvSearch.png)
4. Select the appropriate account.

   ![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/BrowserUseChild2.png)
5. Select **Save** to schedule the call.

#### Viewing Child Account Call Details

To view details for a child account call, select the call entry in My Schedule. The following information displays on the call popover:

* Date/Datetime
* Account - For child accounts, the Parent Child name from the Child Account record displays, instead of the Formatted Name from the account record.
* Child Account Identifier - If users have read permission for the Child Account Identifier field on the Child Account object and the field is populated, the child account identifier displays
* Call Channel
* Address
* Status

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/Copy of ViewPopoverCropped.png)

To open the account detail page, select the hyperlinked account name from the popover. To open the call report, select the Edit or More Details options from the All Actions menu on the popover. On child account calls, both the account\_\_v and location\_\_v fields are read only.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/BrowserUseChild3Cropped.png)

iPad and Windows users schedule calls by dragging and dropping an account card from the Accounts pane to the calendar grid.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/UseAcct1.PNG)

#### Viewing Child Account Call Details

To view details for a child account call, select the call entry in My Schedule. The following information displays on the call popover:

* Date/Datetime
* Account - For child accounts, the Parent Child name from the Child Account record displays, instead of the Formatted Name from the account record
* Child Account Identifier - If users have read permission for the Child Account Identifier field on the Child Account object and the field is populated, the child account identifier displays
* Status
* Sidebar color, if applicable

Users can take the following actions from the popover:

* View Account - Opens the account detail page
* Edit - Opens the call report for editing. On child account calls, both the account\_\_v and location\_\_v fields are read only.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/UseAcct2.PNG)

On the iPhone platform, users can view child account calls alongside standard calls. iPhone users cannot access account lists and views in My Schedule, or create calls or other calendar entries from the iPhone platform.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Routing/SendRoutetoMaps.png)

From the All Actions menu for each call entry, users can take the following actions:

* View Account - View the account detail page
* Navigate - Send the call address to a mapping application. For more information, see [Sending an Address or Route to Maps](../Managing/SendtoMaps.htm)
* Edit - Edit the call report
* Delete - Delete the call report

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Routing/SendAddresstoMaps.png)

### Related Topics

[Managing Call Cycles for Child Accounts](ChildCallCycle.htm)

[Displaying Office Best Times for Child Accounts](ChildOfficeBestTimes.htm)

[Call Reporting with Child Accounts](../../Call_Reporting_2/Executing/Activities/ChildAccounts.htm)