Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/CallPlanning/Scheduling/ChildOfficeBestTimes.htm

## Displaying Office Best Times for Child Accounts

Users can record and view the preferred times to meet with an HCP at a specific location, helping them schedule calls when it is most convenient for the account. Child accounts correspond to a specific account-organization (HCP-HCO) combination. Since HCPs may practice at multiple institutions with varying schedules, tracking availability at the child account level ensures call planning aligns with the HCP’s hours at each facility. When scheduling calls for child accounts, Office Best Times for the HCP-HCO combination display in My Schedule, enabling users to quickly identify optimal time slots.

**Who can use this feature?**

* End Users — Browser, iPad, Windows
* [Capturing Office Best Times for Child Accounts](#Capturin2)
* [Viewing Office Best Times in My Schedule](#Viewing2)
* Users do not require an additional license

### Configuring Office Best Times for Child Accounts for

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature:

1. Ensure [Using Child Accounts in My Schedule](ChildAccts.htm) is configured.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the appropriate permission set.
4. Select the **Objects** tab.
5. Grant Edit permission to the **best\_times\_\_v** field on the child\_account\_\_v object.
6. Grant View permission to the **best\_time\_\_v** control on the child\_account\_\_v object.
7. Navigate to **Admin > Configuration > Objects > child\_account\_\_v > Layouts**.
8. Place the **best\_time\_\_v** control on the appropriate child\_account\_\_v layouts in its own section.

### Capturing Office Best Times for Child Accounts as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

Users capture Office Best Times for each child account address. To capture the Office Best Times for an account:

1. Navigate to the **Child Account Detail** page or the appropriate child account record.
2. Select the **Edit** button (for iPad users, the pencil icon) and enter appropriate times in the calendar control.
3. Select **Done** to save the Office Best Times.

Browser
iPad

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/ChildOBTBrowser.png)

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/ChildOBT.PNG)

Users can adjust saved Office Best Times length by dragging the ends of the time block on the Address Detail page. Data for Office Best Times is stored in the best\_times\_\_v field on the child\_account\_\_v object. This field does not display on the Child Account page.

### Viewing Office Best Times in My Schedule as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

When users select a child account with Office Best Times in My Schedule, the best times are highlighted on the My Schedule calendar. Office Best Times are highlighted when users:

* Create a new call against a child account through drag and drop
* Drag an existing call to a new time slot

The gray shading indicates times outside of the account’s Office Best Times.

![](../../../Resources/Images/SchedulingPlanning/CallPlanning/Child Accts/Copy of OBTforChildAcct.PNG)

### Related Topics

[Using Child Accounts in My Schedule](ChildAccts.htm)

[Scheduling Calls with Office Best Times](OfficeBestTimes.htm)

[Using Office Best Times for Accounts](../../Accounts/UsingAccounts/OfficeBestTimes.htm)