Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/CallPlanning/Scheduling/SchedulingCalls/CallsLanding.htm

## Scheduling Calls

My Schedule enables users to quickly and easily identify and plan the best uses of their time for a day, week, or month at a time, and schedule new calls. There are several ways to schedule calls in My Schedule, depending on platform and calendar view.

**Who can use this feature?**

* End Users — Browser, iPad, Windows
* [Scheduling Calls](#Scheduli)
* Users do not require an additional license

### Configuring Scheduling Calls for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature, ensure [[Configuring Call Planning](../../CPConfig.htm)](../../CPConfig.htm) is complete.

### Scheduling Calls as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

By default, five different calendar views are available to accommodate users’ scheduling needs and preferences. Scheduling behavior and platform availability differ for each view. For more information on the differences between My Schedule views, see the topic for each view:

* [Scheduling Calls and Activities in Agenda View](Agenda.htm)
* [Scheduling Calls and Activities in Day View](DayView.htm)
* [Scheduling Calls in Week View](Week.htm)
* [Scheduling Calls in Scheduler View](Scheduler.htm)
* [Scheduling Calls in Month View](Month.htm)

#### Defaults for Scheduling Calls

When users create calls in My Schedule, the following default values are automatically set on the new call report:

* Default duration, based on the default value for the duration\_\_v field on the call2\_\_v object. If a default value is not defined for the duration\_\_v field, the call duration is set to 30 minutes.
* Default address, based on the TSF address or the primary address for the account
* If an address is not available for the account on the call, or the [default\_call\_address\_none\_\_v](../../../Call_Reporting_2/Executing/PopulateHeader/RequireAddress.htm) Veeva Setting is enabled, a default address is not selected
* If [Call Address Dependency](../../../Call_Reporting_2/Executing/PopulateHeader/AddressDependency.htm) is enabled, the default address is controlled by the default location. Both the default address and location are selected on the new call report according to Call Address Dependency logic.
* Default territory, based on the territories assigned to the user and the selected account
* Default location, if [Selecting the Call Location](../../../Call_Reporting_2/Executing/PopulateHeader/CallLocation.htm) is enabled

#### Viewing Warning Messages

Warnings, for example, call schedule conflicts or attendee warning messages, display in a warning box on the call details popover in My Schedule.

![](../../../../Resources/Images/SchedulingPlanning/CallPlanning/CallScheduleConflict.png)

#### Showing or Hiding Weekends

To customize their view of the My Schedule calendar, users can show or hide weekends.

Browser
iPad, Windows

To show or hide weekends, select the Show Weekend toggle in the My Schedule header.

![](../../../../Resources/Images/SchedulingPlanning/CallPlanning/ShowWeekendBrowserCropped.png)

To show or hide weekends:

1. Select the **gear icon** in the upper right corner
2. Select the **Show weekend** toggle.

   ![](../../../../Resources/Images/SchedulingPlanning/CallPlanning/ShowWeekendiPad.png)
3. Select **Apply** to apply changes to My Schedule (iPad only; changes are applied automatically on Windows).

### Related Topics

[Scheduling Calls and Activities in Agenda View](Agenda.htm)

[Scheduling Calls in Scheduler View](Scheduler.htm)