Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Call_Objectives/DisplayingCallObjectiveMessages.htm

## Displaying CLM Messaging for Call Objectives

CLM Call Objectives direct a user to display a specific piece of CLM content when visiting a particular account. A CLM Call Objective may contain a unique selling proposition, for example a formulary change, which the user details during a call. To make it easy for users to execute these objectives, a customer-defined message displays below the CLM Call Objective with instructions about the objective.

**Who can use this feature?**

* End Users — iPad, Windows
* [Viewing Call Objective Messages](#Using)
* Users do not require an additional license

### Configuring Call Objective Messages for

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature:

1. Ensure [CLM Call Objectives](CallObjectiveTypes.htm) are enabled.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the appropriate permission set.
4. Select the **Objects** tab.
5. Grant Read field permission to the **clm\_messaging\_\_v** field on the call\_objective\_\_v object. The clm\_messaging\_\_v field always displays as read-only on the call report, even if field permission were set to Edit.

Do not place the clm\_messaging\_\_v field on the layout assigned to CLM Call Objectives, as the field displays by default. Otherwise, when users access a CLM Call Objective detail record (for example, from the Call Objectives homepage component), users could modify the customer-managed data.

The clm\_messaging\_\_v field displays with respect to profile visibility and layout configuration if it is applied to other Call Objective object types.

### Viewing Call Objective Messages as

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

The text in the clm\_messaging\_\_v field on the call\_objective\_\_v object displays below CLM Call Objectives on the call report.

![](../../Resources/Images/Activities/CallObjectives/CLMMessageCropped.PNG)

### Related Topics

[Enabling Call Objective Types](CallObjectiveTypes.htm)

[Setting Prerequisite Call Objectives](PrerequisiteCallObjectives.htm)

[Using Call Objectives](UsingCallObjectives.htm)