Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Call_Reporting_2/Restrictions/RcAcct.htm

## Restricting Calls by Account

Users can be prevented from recording calls for specific accounts. This helps ensure users do not schedule or record calls for specific HCPs they are restricted from meeting with, either by organization policy or by local regulations.

**Who can use this feature?**

* End Users — Browser, iPad, iPhone, Windows
* [Using Restricting Calls by Account](#Using)
* Users do not require an additional license

### Configuring Restricting Calls by Account for

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature:

1. Ensure [Configuring Call Reporting](../ConfiguringCR.htm) is complete.
2. Navigate to **Business Admin > Objects > account\_\_v**.
3. Set the **do\_not\_call\_\_v** field on the appropriate account\_\_v records to yes\_\_v. This restricts users from creating calls for the account.

### Using Restricting Calls by Account as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

When calls are restricted for an account, users are prevented from scheduling and recording calls for the account as well as adding the account as an attendee on an existing call.

In addition, the **do\_not\_call\_\_v** field on the account\_\_v object can be defaulted to yes\_\_v for specific account object types during account creation, which provides customers with the flexibility to restrict entire types of accounts from interactions with users. See [Restricting Calls by Account Object Type](RcType.htm) for more information on restricting calls by account object type.

### Related Topics

[Restricting Calls by Account Object Type](RcType.htm)

[Restricting Products by Account](RpAcct.htm)

[Defining Allowed Products](AllowedProd.htm)