Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Call_Reporting_2/Submitting/UnlockingCalls.htm

## Unlocking Submitted Calls

By default, submitted calls are locked to preserve data integrity and prevent inadvertent or unauthorized changes. To delete calls or to enable users to edit submitted call information, individual calls can be unlocked by users with the appropriate permissions, typically business admin users.

**Who can use this feature?**

* Business Admin Users — Browser
* [Unlocking Submitted Calls](#Unlockin)
* Users do not require an additional license

### Configuring Unlocking Submitted Calls for

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To configure this feature:

1. Ensure [Configuring Call Reporting](../ConfiguringCR.htm) is complete.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the appropriate permission set.
4. Navigate to **Objects > call2\_\_v > Object Field Permissions**.
5. Grant Edit field permission to the following fields on the call2\_\_v object:
   * override\_lock\_\_v
   * unlock\_\_v

     Only grant permission for the unlock\_\_v field to the appropriate business admin users. Do not grant any level of field permission to users who are not expected to unlock calls, including Read permission.
6. Navigate to **Admin > Configuration > Objects > call2\_\_v > Layouts**.
7. Place the **unlock\_\_v** field in the buttons\_\_c section control on the appropriate call2\_\_v layouts.

Ensure users unlocking calls have Edit permission to the Submitted state in the Call Lifecycle.

### Unlocking Submitted Calls as

[![Closed](../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To unlock a call, select the Unlock button from the All Actions menu on a submitted call report. The call report reverts to Saved status. Business admin users can modify or delete the call report after unlocking the record.

![](../../../Resources/Images/Activities/CallReporting/Submitting/UnlockOptionCropped.png)

#### Overriding Locked Calls for Integration and Data Loading

Non-admin users may need to make changes to locked call reports for data loading or when using integrations. The override\_lock\_\_v field on the call2\_\_v object allows non-admin users to make changes to a call report without first unlocking the record. By default, the override\_lock\_\_v field is disabled for all users.

To enable non-admin users to override locked call reports, grant the appropriate users Edit permission to the override\_lock\_\_v field on the call2\_\_v object.

To override a locked call report, select the override\_lock\_\_v checkbox on the appropriate records. When the override\_lock\_\_v checkbox is selected on a record, changes are written into the locked record.

### Related Topics

[Submitting Call Reports](Submitting.htm)