Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Getting_Started/MobileDeviceSetup/Sync/ActivityLogs.htm

## Downloading Activity Logs for Troubleshooting

Business admin users can download end user activity logs to troubleshoot sync errors. Activity logs are downloaded as CSV files with detailed information about the user’s actions during the selected time range. Downloading activity logs is only supported on Browser. Activity logs from mobile devices are uploaded to the Vault CRM database during sync.

**Who can use this feature?**

* Business Admin Users (Browser)
* [Download activity logs](#Downloading)
* Users do not require an additional license

### Configuring Activity Logs for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To configure this feature:

1. Navigate to **Admin > Users & Groups > Permission Sets**.
2. Select the appropriate permission set.
3. Navigate to **Objects > User**.
4. Grant View and Execute permission to the **Download Activity Log** action.

### Downloading Activity Logs as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To download the activity log an of end user:

1. Navigate to the appropriate **user\_\_sys** record.
2. Select **All Actions**.
3. Select **Download Activity Log**.
4. Select the appropriate date range of data to download. The available options include:
   * Today (selected by default)
   * Last 7 Days
   * Last 30 Days
5. Select **OK**.

### to Related Topics

[Handling Sync Errors](HandlingSyncErrors.htm)

[Performing a Database Refresh](DatabaseRefresh.htm)

[Tracking Sync Activity](TrackSyncActivity.htm)