Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Medical/MedicalTranslations.htm

## Medical CRM Terminology

Medical users can view specific data fields, objects, and user interface elements in terms specific to their company or organization. The terminology an MSL uses is not the same as the terminology a Commercial Sales Rep uses. Customers can create customized labels which are applied for mobile devices. This feature supports global pharmaceutical and life sciences teams by ensuring that the CRM content, especially critical terms and objects relevant to healthcare professionals, is accessible and accurate for their business.

Some terms in Medical CRM are already updated with industry standard Medical terminology. For example, when Medical CRM is enabled, Account is labeled Stakeholder and Call is labeled Interaction. Additional terminology can be customized as needed.

**Who can use this feature?**

* Business Admin Users - Browser
* [Using Medical CRM Terminology](#Using)
* End Users - iPad, iPhone
* [Using Medical CRM Terminology](#Using)
* Users do not require an additional license

### Configuring Medical CRM Terminology for

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)All Users](#)

To configure this feature:

1. Navigate to **Admin > Users & Groups > Permission Sets**.
2. Select the appropriate permission set.
3. Select the **Objects** tab.
4. Grant the following permissions:

   | Object | Object Permission | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | application\_label\_\_v | CRED | * buttonorlink\_\_v * customfield\_\_v * customlabel\_\_v * layoutsection\_\_v * object\_\_v * picklistvalue\_\_v * recordtype\_\_v * veevamessage\_\_v | All fields | Edit |
   | user\_\_sys | E | user\_\_sys | custom\_application\_\_v | Edit |
5. Ensure the **is\_medical\_\_v** checkbox is on the appropriate application\_label\_\_v object layout.
6. Create an Application Label tab:
   * Navigate to **Admin > Configuration > Tabs**
   * Select **Create**
   * Select **Tab Type > Object**
   * Select **Object > application\_label\_\_v**
   * Select **Save**
7. Navigate to **Business Admin > Objects**.
   * **Select user\_\_sys**
   * Select the appropriate user
   * Select **Edit**
   * Expand the **Medical Custom Application** section
   * Select **Medical** as the Custom Application value
   * Select **Save**
8. Navigate to Business Admin > Objects:
   * Select **vmobile\_object\_configuration\_\_v**
   * Enable VMOCs for the following objects for the appropriate mobile devices:
   * application\_label\_\_v
   * user\_\_sys

Users should perform a full database refresh on mobile devices and users must log out and log back in for the Medical CRM icon to display on a mobile device after configuration is complete.

### Using Medical CRM Terminology as

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To data load medical terminology from the application\_label\_\_v object, see [Vault Loader](https://platform.veevavault.help/en/gr/26597/).

To add an application label terminology:

1. Ensure the **language\_\_sys** field on each user's record is populated. If a user's language is null or empty, the default labels display instead of the medical terminology.
2. Select the **Application Label** tab.
3. Select **Create**.
4. Select the **application\_label\_\_v** type.
5. Complete the appropriate fields.
6. Select **Save**.
7. Repeat steps 3-6 to create all required application labels.

The following example outlines the labels required for call terminology .

| Application Label | Label | Object Type | Object | Component | Field | Is Medical? |
| --- | --- | --- | --- | --- | --- | --- |
| Call | Interaction | object\_\_v | call2\_\_v | Label | n/a | Yes |
| Plural for Call | Interactions | object\_\_v | call2\_\_v | LabelPlural | n/a | Yes |
| Name (and any other simple fields) | Interaction Record | objectfield\_\_v | call2\_\_v | FieldLabel | name\_\_v | Yes |
| Call Related List in Medical Event | Event Interactions | objectfield\_\_v | call2\_\_v | RelatedListLabel | medical\_event\_\_v | Yes |
| Call Lookup in Medical Inquiry | Source Interaction | objectfield\_\_v | medical\_inquiry\_\_v | FieldLabel | call2\_\_v | Yes |
| Call Notes Layout Section on Call | Notes | layoutsection\_\_v | call2\_\_v | Call Details | n/a | Yes |

#### Considerations

* If an object is relabeled, the metadata relabeling logic uses that object label for all lookups from other objects to the relabeled object
* There can only be one application label for a Veeva Message

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

The following items can be translated in the UI for medical users:

* Frequently used objects and fields - Custom fields, object types, and objects. For example, Call and Account, which are critical in tracking interactions with healthcare providers.
* User interface elements - Parts of the Vault CRM interface. For example, labels, section headers, picklist values, and buttons.
* Veeva Messages - Custom text and labels for all configured components, labels and error messages

#### Using Medical CRM on Mobile Devices

To indicate to medical users they are accessing Vault CRM with Medical terminology, the Veeva icon on mobile devices is blue. The first time users log in on a mobile device the following message displays:

![](../../Resources/Images/Medical/Translation1.png)

In addition, the Sunrise bar is blue.

![](../../Resources/Images/Medical/Translation2.png)

### Related Topics

[Medical CRM Overview](MedicalOverview.htm)