Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Medical_Inquiries/MIFRM.htm

## Medical Inquiry Fulfillment Response Method

When responding to a Medical Inquiry, Medical users can select a fulfillment response method different than the method requested. This provides users with more flexibility when determining which response method to use, regardless of the method requested.

For example, a Medical Science Liaison (MSL)receives a Medical Inquiry from an HCP with Mail as the requested response delivery method. The MSL decides to respond to the HCP using email instead because it will be faster. The MSL creates a Medical Inquiry Fulfillment Response (MIFR) using Email as the response type and selects The HCP's email.

**Who can use this feature?**

* Medical Science Liaison (MSLs) - Browser , Windows
* [Using Medical Inquiry Fulfillment Response (MIFR)](#Using)
* Users do not require an additional license

### Configuring Medical Inquiry Fulfillment Response (MIFR) for

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To configure this feature:

1. Ensure [Configuring Medical Inquiries](Configuring_Medical_Inquiries.htm) is complete.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the appropriate permission set.
4. Select **Objects**.
5. Grant the following permissions:

   | Object | Object Permissions | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | medical\_inquiry\_fulfillment\_response\_\_v | CRE | * assign\_mifr\_\_v * email\_\_v * fax\_\_v * mail\_\_v * phone\_\_v | * address\_line\_1\_\_v * address\_line\_2\_\_v * city\_\_v * country\_\_v * email\_\_v * fax\_number\_\_v * phone\_number\_\_v * state\_province\_\_v * zip\_\_v | Edit |
6. Grant View permission on the **mifr\_delivery\_method\_\_v** control on the medical\_inquiry\_fulfillment\_response\_\_v object.
7. Add the **mifr\_delivery\_method\_\_v** control to the appropriate medical\_inquiry\_fulfillment\_response\_\_v layout.

### Using Medical Inquiry Fulfillment Response (MIFR) as

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif) MSLs](#)

The medical\_inquiry\_fulfillment\_response\_\_v picklist on the MIFR record displays the following information based on the object type:

* Email – Displays email addresses associated with the Account on the Medical Inquiry Response
* Fax – Displays fax numbers associated with the Account and Account’s Address on the Medical Inquiry Response
* Mail – Displays addresses associated with the Account on the Medical Inquiry Response
* Phone – Displays phone numbers associated with the Account and Account’s address

When creating a response to a Medical Inquiry Fulfillment, the layout for the response method listed in the Medical Inquiry Fulfillment displays by default.

#### Adding New Delivery Details

Users can add new delivery details from the MIFR screen. This enables users to add in a delivery value manually if the value is not already available. To add new values:

1. Select the displayed checkbox to specify an alternate value for the MIFR delivery method. This checkbox displays differently based on the object type.
2. Enter the appropriate value in the displayed delivery detail field. This field is dependent on the object type.

### Related Topics

[Medical Inquiries Overview](Medical_Inquiries_Overview.htm)

[Creating a Medical Inquiry](MedicalInquiryCreation.htm)

[Medical Inquiry Fulfillment](MedicalInquiryFulfillment.htm)