Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ApprovedEmail/ManagingContent/Language.htm

## Defining the Language of Approved Email Content

The language\_\_v field on both the approved\_document\_\_v and account\_\_v objects defines the language of the Approved Email content and the preferred language of the account, respectively.

By default the English language is enabled. Organizations can enable other languages from the list, or add new languages.

Setting languages for these fields enables Approved Email end users to filter Approved Email content whose language matches the preferred language of the recipient, and vice versa.

End users are alerted if they have selected recipients and content with different language\_\_v fields, ensuring that recipients are always sent content in their preferred language.

Users on the iPhone platform are not warned if recipients have conflicting languages.

**Who can use this feature?**

* Business Admin Users — Browser
* [Setting the Language of an Account](#SettingAccount)
* [Setting the Language of Approved Email Content](#SettingEmail)
* [Defining Available Languages](#Defining)
* End Users — Browser, iPad, iPhone
* [Using the Defined Language of Approved Email Content](#Using)
* Users require an Approved Email license

### Configuring the Language of Approved Email Content for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)All Users](#)

To configure this feature, ensure [Configuring Approved Email](../InitialConfig/ConfiguringAE.htm) is complete.

### Defining the Language of Approved Email Content for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admins](#)

#### Setting the Language of an Account

The language\_\_v field on the account\_\_v object represents the preferred language for a specific account and displays next to the account's name when viewing recipients of a composed Approved Email.

#### Setting the Language of Approved Email Content

The language\_\_v field on the approved\_document\_\_v object represents the language of the content and enables users to filter content based on language when composing Approved Emails. The field is populated during the Approved Email - PromoMats/MedComms Integration. Any edits made to this field in CRM are overridden during the next integration process.

#### Defining Available Languages

The language\_\_v field on both approved\_document\_\_v and account\_\_v uses the Language (vlanguage\_\_v) picklist, which contains the ISO codes for all languages used in Vault CRM.

Business admins can enable a language by setting the picklist value to active. Business admins can also define new languages by adding additional picklist values.

To enable inactive picklist values:

1. Navigate to the Language (vlanguage\_\_v) picklist under Business Admin > Picklists
2. Select **Show Inactive Values** to show picklist values that are inactive. To change a picklist value’s status, select **Edit** then select a status from the **Picklist Value Status** column.

To add additional picklist values:

1. Navigate to the Language (vlanguage\_\_v) picklist under Business Admin > Picklists
2. Select **Edit** then add a new language by typing in the text box at the bottom of the screen and selecting **Enter**.

### Using the Defined Language of Approved Email Content as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

When end users compose messages and select recipients, they are alerted if the language of the content does not match the language of any selected accounts. This ensures that recipients receive content in their preferred language.

### Related Topics

[Restricted Words](RestrictedWords.htm)

[Configuring Approved Email End Users](../ConfiguringAE/AEConfigEndUsers.htm)