Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ApprovedEmail/ReportAE/KeyMessagesApprovedDocuments.htm

## Using Key Messages in Approved Email Content

Approved Email content frequently corresponds to information in defined key messages. These key messages can be associated with Approved Email content and stamped on sent emails, enabling end users and content admins to clearly see which key message was communicated in the email.

When an end user sends an Approved Email to an HCP containing a key message, the end user can see the associated key message in the sent\_email\_\_v record associated with the email to the HCP.

When end users view past messages to HCPs, they can view the key message field on each sent\_email\_\_v record and see, at a glance, which key messages were recently communicated to the HCP. This helps the end user plan upcoming visits with that HCP.

**Who can use this feature?**

* Content Admin Users — Browser
* [Associating Key Messages to Approved Email Content](#Associating)
* [Stamping Sent Emails with Key Messages](#Stamping)
* End Users — Browser, iPad, iPhone
* [Using Key Messages in Approved Email Content](#Using)
* Users require an Approved Email license

### Configuring Key Messages in Approved Email Content for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Integration Users](#)

To enable this feature:

1. Ensure [Configuring Approved Email](../InitialConfig/ConfiguringAE.htm) is complete.
2. Grant the following permissions:

   | Object | Object Permission | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | approved\_document\_\_v | CRED | n/a | key\_message\_\_v | Edit |
   | key\_message\_\_v | CRED | n/a | external\_id\_\_v | Edit |
   | sent\_email\_\_v | CRED | n/a | key\_message\_\_v | Edit |
   | sent\_fragment\_\_v | CRED | n/a | key\_message\_\_v | Edit |

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Admins](#)

To enable this feature:

1. Ensure [Configuring Approved Email](../InitialConfig/ConfiguringAE.htm) is complete.
2. Grant Content Admin users the following permissions:

   | Object | Object Permission | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | approved\_document\_\_v | CRED | n/a | key\_message\_\_v | Edit |
   | key\_message\_\_v | CRED | n/a | external\_id\_\_v | Edit |
   | sent\_email\_\_v | CRED | n/a | key\_message\_\_v | Edit |
   | sent\_fragment\_\_v | CRED | n/a | key\_message\_\_v | Edit |

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To enable this feature:

1. Ensure [Configuring Approved Email](../InitialConfig/ConfiguringAE.htm) is complete.
2. Grant end users the following permissions:

   | Object | Object Permission | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | approved\_document\_\_v | R | n/a | key\_message\_\_v | Read |
   | key\_message\_\_v | R | n/a | n/a | n/a |
   | sent\_email\_\_v | RE | n/a | key\_message\_\_v | Edit |
   | sent\_fragment\_\_v | RE | n/a | key\_message\_\_v | Edit |

### Using Key Messages in Approved Email Content as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Admins](#)

#### Associating Key Messages to Approved Email Content

Key messages must be associated to Approved Email content in Vault:

1. Navigate to the appropriate record in Vault.
2. Use the **Key Message** field to associate the appropriate key message.

#### Stamping Sent Emails with Key Messages

If Approved Email content with an associated key message is sent, the resulting sent\_email\_\_v record automatically stamps with the associated key message. This association is stored in the key\_message\_\_v field.

### Using Key Messages in Approved Email Content as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To view key messages in Approved Email content, access the sent email record and view the key\_message\_\_v field. When Approved Email content with an associated key message is sent, the resulting sent\_email\_\_v record is automatically stamped with the associated key message.

### Related Topics

[Using Approved Email for Suggestions](../../../Suggestions/UsingSuggestions/EmailfromSuggestion.htm)

[Introduction to Approved Email Flightpath](https://vaultcrmflightpath.veeva.com/doc/Content/ApprovedEmail/Introduction_path_1/1.Intro.htm)