Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ApprovedEmail/SendAE/UnschedulingEmails.htm

## Reschedule Emails

Users can reschedule emails that are scheduled for delivery but have not yet been sent. This allows users to make adjustments if the timing of a scheduled message is no longer optimal based on goals for interaction with the target account. This is available through the Scheduled Email folder from the [Email Tab](ApprovedEmailTab.htm).

**Who can use this feature?**

* End Users — iPad, iPhone, Windows
* [Rescheduling Emails](#Rescheduling)
* Users require an Approved Email license

### Configuring Rescheduling Scheduled Emails for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature, ensure the [Email Tab](ApprovedEmailTab.htm) is configured.

### Rescheduling Emails as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To reschedule a scheduled email:

1. Navigate to the Email Tab and select the row for the email you want to reschedule in the side panel. The preview displays.
2. Select the **All Actions** button.
3. Select **Edit**.
4. Select the ![](../../../../Resources/Images/Multichannel/ApprovedEmail/DefaultFunct/EmailTab/EmailTab-ClockButton.png) button.

   ![](../../../../Resources/Images/Multichannel/ApprovedEmail/DefaultFunct/EmailTab/EmailTab-UnscheduleEmail.png)
5. Select a new date and time for the scheduled email and select **Save**, or select **Unschedule** to delete the message.

   The Unschedule action moves the scheduled email records to discarded\_\_v status. During the sync process, a trigger automatically deletes records found in discarded\_\_v status.

### Related Topics

[Email Tab](ApprovedEmailTab.htm)

[Displaying Approved Email Activity on the Timeline](../ReportAE/EmailActivityontheTimeline.htm)