Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/CLM/ManagingContent/ViewMediaFile.htm

## Viewing and Downloading Media Files for Key Messages

* Object Model

Content admin users can view and download a presentation’s associated media files, including shared resources, on the View All Media page. This makes it more convenient for users to troubleshoot presentations.

For example, you have a presentation that does not display properly on your mobile device. You want to quickly view and download all the media files for the presentation to find the error. You navigate to the presentation record online and select the View All Media action, then select the file links to download the appropriate files to investigate.

**Who can use this feature?**

* Content Admin Users - Browser
* [View and download media files](#Viewing)
* Users do not require an additional license

### Configuring Viewing and Downloading Media Files for Key Messages for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Admin Users](#)

To configure this feature:

1. Ensure [Configuring CLM as Object Model](../ConfiguringCLM/CLMBasicConfig.htm) is complete.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the permission set for the appropriate user profile.
4. Navigate to **Objects > CLM Presentation**.
5. Grant **View** and **Execute** access to the View All Media action.
6. Navigate to **Admin > Configuration > Objects > CLM Presentation > Actions**.
7. Select **Create**.
8. Select **View All Media**.

### Viewing and Downloading Media Files as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Admin Users](#)

To view all the media files for a presentation:

1. Navigate to the appropriate **clm\_presentation\_\_v** record.
2. Select the **All Actions** button.

   ![](../../../../Resources/Images/Multichannel/CLM/ManageInCRM/CLMRecordActions.png)
3. Select **View All Media**.

   ![](../../../../Resources/Images/Multichannel/CLM/ManageInCRM/ViewAllMedia.png)

All the media files for the key messages display in a table, with the following information for each media file:

* Display Order
* Key Message
* Description
* Media File

Selecting a link in the Media File column downloads the file from the respective location (Content Delivery Network or Content Server).

* Location
* Status
* Sub-Presentation

Selecting the link for a sub-presentation displays all the key messages in the sub-presentation.

Shared resources referenced in the presentation display in a table below the key message table.

### Related Topics

[Uploading Media Files for Key Messages](ManageinCRM/UploadMediaFile.htm)

[Uploading CLM Content via FTPS](ManageinCRM/UploadContentFTPS.htm)