Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/CLM/TrackingCLM/TrackCLM.htm

## Tracking CLM Call Clickstream Activity

* Object Model

When displaying CLM content from a call, CLM activity is automatically tracked after users exit the media player, allowing users to analyze how content was received by viewers and provide data to content creators to improve that content. CLM activity can include survey questions and responses, displayed key messages, HCP reactions to slides, and detailed products, as well as custom data defined by customers.

**Who can use this feature?**

* End Users - CRM Desktop (Windows), iPad
* [Track call clickstream activity](#TrackClickstream)
* Users do not require an additional license

### Tracking Call Clickstream Activity

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

While content is being presented, a call\_clickstream\_\_v record is created and tracks the activity of the presentation. Once the user exits the media player, the following fields on the multichannel\_activity\_line\_\_v object are stamped by default from the corresponding call\_clickstream\_\_v record:

* name\_\_v
* object\_type\_\_v
* clm\_presentation\_\_v
* detail\_group\_\_v
* detail\_group\_vexternal\_id\_\_v
* entity\_reference\_km\_id\_\_v
* event\_type\_\_v
* key\_message\_\_v
* key\_message\_vexternal\_id\_\_v
* key\_message\_version\_\_v
* mobile\_id\_\_v
* multichannel\_activity\_\_v
* product\_\_v
* product\_vexternal\_id\_\_v

### Related Topics

[Tracking CLM Activity Anonymously](TrackCLMAnon.htm)

[Tracking CLM Activity as Unassigned Presentations](SaveforLater.htm)

[Tracking CLM Key Messages](TrackKeyMsg.htm)