Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/CLMDocModel/TrackingCLM/CallClickstream.htm

## Tracking CLM Call Clickstream Activity

* Document Model

When displaying CLM content from a call, CLM activity is automatically tracked after users exit the media player. This allows users to analyze how content was received by viewers and provide data to content creator users to improve that content. CLM activity can include survey questions and responses, displayed key messages, HCP reactions to slides, and detailed products, as well as custom data defined by customers.

**Who can use this feature?**

* End Users - iPad
* [Tracking Call Clickstream Activity](#CallClickstream)
* Users do not require an additional license

### Configuring Call Clickstream Activity Tracking for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

Ensure [Configuring CLM as Document Model](../DocModelConfig.htm) is complete.

### Tracking Call Clickstream Activity

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

During a presentation, a Call Clickstream record is created and tracks the activity of the presentation. Once the user exits the media player, a Multichannel Activity Line record is created and the following fields are stamped by default from the corresponding Call Clickstream record:

* name\_\_v
* object\_type\_\_v
* clm\_presentation\_\_v
* detail\_group\_\_v
* detail\_group\_vexternal\_id\_\_v
* entity\_reference\_km\_id\_\_v
* event\_type\_\_v
* key\_message\_\_v
* key\_message\_vexternal\_id\_\_v
* key\_message\_version\_\_v
* mobile\_id\_\_v
* multichannel\_activity\_\_v
* product\_\_v
* product\_vexternal\_id\_\_v

### Related Topics

[Tracking CLM Activity Anonymously](TrackCLMAnon.htm)

[Tracking Call Key Messages for CLM Content](TrackCallKeyMsg.htm)

[Tracking CLM Activity as Unassigned Presentations](SaveforLater.htm)