Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ConsentCapture/CaptureConsent/RequireOptOutSig.htm

## Requiring Signatures on Opt-Out

By default, signatures are required when HCPs provide opt-in consent on mobile devices and paper consent IDs are required online. Customers can also require signatures and paper consent IDs for opt-out consent to ensure HCPs confirm every consent change.

**Who can use this feature?**

* Business Admin Users - Browser
* [Requiring signatures on opt-out](#Requiring)
* End Users - Browser, iPad, iPhone, Windows
* HCPs - Browser, iPad, iPhone, Windows
* [Grant opt-out consent with required signatures](#Capturing)
* Users do not require an additional license

### Configuring Required Signatures on Opt-Out for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)All Users](#)

To configure required signatures on opt-out, ensure [Configuring Consent Capture](../CCConfiguration.htm) is complete.

### Requiring Signatures on Opt-Out as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

1. Navigate to **Business Admin > Objects > Consent Headers**.
2. Select the **consent\_header\_\_v** record for the appropriate country.
3. Set the consent\_header\_status\_\_v field to **Inactive** or **Staged** to allow edits to the record.
4. Select **Edit** on the record again.
5. Select the **signature\_required\_on\_opt\_out\_\_v** checkbox.
6. Set the consent\_header\_status\_\_v field to **Active** or **Staged**:
   * Active — displays consent channels and lines on the Consent Capture screen and prevents further editing
   * Staged — hides the consent records from end users while allowing consent admins to review how the Consent Capture screen displays
7. Select **Save**.

Business admin users can also manage the in-person consent confirmation methods available to end users when capturing consent. See [Managing In-Person Consent Confirmation Methods](../CreateManageConsent/InPersonConfirmation.htm) for more information.

### Related Topics

[Confirming Consent Changes with Signatures and Paper Consent IDs](../GrantConsent/ConfirmConsentChanges.htm)

[Displaying Opt-Out Disclaimer Text](DisplayOptOutDisclaimer.htm)

### Granting Opt-Out Consent with Required Signatures as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)HCPs](#)

After granting opt-out consent, HCP must use the required confirmation methods to confirm they want to opt out of the selected consent types or lines. If neither signature nor Paper Consent ID is marked as required for a consent type:

* On Browser, Paper Consent ID is required
* On mobile platforms, either Paper Consent ID or signature capture is required