Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ConsentCapture/CreateManageConsent/CreateConsentHeader.htm

## Creating Consent Headers

To use Consent Capture, business admins must first create consent header records to define a country and language for capturing consent.
Each consent header is a container for the communication channels available for capturing consent.

By default the English language is enabled. Organizations can enable other languages from the list, or add new languages.

**Who can use this feature?**

* Business Admin Users - Browser
* [Create a consent header](#Creating)
* [Manage the Consent Capture screen](#Managing)
* End Users - Browser, iPad, iPhone, Windows
* [Display consent headers depending on the country](#Country)
* Users do not require an additional license

### Configuring Consent Headers for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

Ensure [Configuring Consent Capture](../CCConfiguration.htm) is complete.

### Creating a Consent Header as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

Business admins must create the same consent type and consent line records for consent headers with the same country but different languages.

To create a consent header:

1. Navigate to **Business Admin > Objects > Consent Headers**.
2. Select **Create**.
3. Enter at least the following information:
   * name\_\_v
   * country\_\_v
   * language\_\_v
4. Set the consent\_header\_status\_\_v field to **Active** or **Staged** after populating all the desired fields:
   * Active — displays consent channels and lines on the Consent Capture screen and prevents further editing
   * Staged — hides the consent records from end users while allowing consent admins to review how the Consent Capture screen displays

After setting the consent\_header\_status\_\_v field to Active, business admins cannot further edit the consent header, or create and edit related consent types and consent lines.

5. Select **Save**.

### Managing the Consent Capture Screen as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

Business admins can control the help text which displays to end users at the top of the Consent Capture screen. Help text can be anything from overview information to instructions on how to use the functionality. Enter the appropriate help text in the consent\_header\_help\_text\_\_v field on the consent\_header\_\_v record.

Admins can disable the global subscription buttons to ensure HCPs only select the specific channels to which they want to consent. Enter a value of 1 in the subscription\_option\_\_v field on the consent\_header\_\_v record.

### Logic for Displaying Consent Headers as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

Not all consent headers display when a user navigates to the Consent Capture screen from an account. Different consent headers display for different accounts depending on the country fields for the consent headers, the account, and the user. Admins must understand the following logic to ensure the appropriate consent headers display for an account:

* If the account’s country is specified, consent headers with matching country fields display
* If the account’s country is unspecified OR there are no consent headers matching the account’s country, consent headers matching the user’s country display
* If the account’s country is unspecified AND there are no consent headers matching the user’s country, consent headers with unspecified country fields display

The country\_\_v field on the consent\_header\_\_v object is a lookup field to a Country (vcountry\_\_v) record. When selecting the appropriate consent header, the consent header logic uses the following fields to retrieve the account's or user's country:

* The account's country is retrieved from the vcountry\_\_v field on the account\_\_v object. The vcountry\_\_v field on account\_\_v is a lookup field to a Country (vcountry\_\_v) record, similar to the country\_\_v field on the consent\_header\_\_v object.
* The user's country is retrieved from the country\_\_v field on the user\_\_sys object. This country\_\_v field is a lookup field to a Country (country\_\_v) record.
* The code\_\_sys field on the country\_\_v record is matched to the alpha\_2\_code\_\_v field on the vcountry\_\_v record specified on the consent header

### Related Topics

* [Creating Consent Types](CreateConsentType.htm)
* [Creating Custom Channels](CreateCustomChannel.htm)
* [Creating Consent Lines](CreateConsentLine.htm)