Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/ConsentCapture/CreateManageConsent/CreateCustomChannel.htm

## Creating Custom Channels

Business admins can define custom channels for end users to capture consent. Custom channels include any communication method outside of Vault CRM, for example, SMS, portal, or marketing campaigns. Unlike Veeva channels, consent captured for custom channels is not enforced within Vault CRM. Customers should integrate consent captured in CRM with their external channels.

**Who can use this feature?**

* Business Admin Users - Browser
* [Create a custom channel](#Creating)
* Users do not require an additional license

### Configuring Custom Channels for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To define a custom channel, admins create matching object types on the consent\_type\_\_v and multichannel\_consent\_\_v objects.

1. Ensure [Configuring Consent Capture](../CCConfiguration.htm) is complete.
2. Navigate to **Admin > Configuration > Objects > Consent Type > Object Types**.
3. Select **Create**.
4. Populate the **Label** and **Plural Label** fields. The Name field automatically populates based on the Label field.
5. Select **Active** for the Status field.
6. Select **Save**.
7. Navigate to **Admin > Configuration > Objects > Multichannel Consent > Object Types**.
8. Select **Create**.
9. Populate the **Label** and **Plural Label** fields with the same labels you entered for the consent\_type\_\_v object type.
10. Select the **Active** for the Status field.
11. Select **Save**.
12. Navigate to **Admin > Users & Groups > Permission Sets**.
13. Select the permission set for the appropriate user profile.
14. Navigate to **Objects**.
15. Grant CRED permissions to the **consent\_type\_\_v** object for the custom object type.
16. Grant CRED permissions to the **multichannel\_consent\_\_v** object for the custom object type.

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

1. Ensure [Configuring Consent Capture](../CCConfiguration.htm) is complete.
2. Navigate to **Admin > Users & Groups > Permission Sets**.
3. Select the permission set for the appropriate user profile.
4. Navigate to **Objects**.
5. Grant Edit permission to the **consent\_type\_\_v** object for the custom object type.
6. Grant CRE permissions to the **multichannel\_consent\_\_v** object for the custom object type.

### Related Topics

* [Creating Consent Types](CreateConsentType.htm)
* [Creating Consent Headers](CreateConsentHeader.htm)
* [Creating Consent Lines](CreateConsentLine.htm)

### Creating a Custom Channel as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Business Admin Users](#)

To allow end users to capture consent for the custom channel, business admins navigate to **Business Admin > Object > Consent Types** and create **consent\_type\_\_v** records for a consent header using the custom object type. See [Creating Consent Types](CreateConsentType.htm) for more information.