Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/Engage/Meet/JoinViaZoom.htm

## Allowing Attendees to Join an Engage Meeting via Zoom®

Engage hosts can offer attendees the option of joining an Engage meeting via their Zoom® application. This provides another option for HCPs to join virtually, maintaining the compliant hosting capabilities of an Engage meeting while also providing the attendee the choice of joining the meeting via their preferred service.

**Who can use this feature?**

* Attendees - Browser
* [Join an Engage meeting via Zoom](#Joining)
* Content Creator Users - Browser
* [Add the Zoom URL to Approved Email templates](#Adding)
* Meeting Hosts - Browser, iPad
* [Display and communicate the Zoom meeting link](#Displaying)
* Users require an Engage license

### Configuring Joining an Engage Meeting via Zoom for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Meeting Hosts](#)

To enable this feature:

1. Ensure [Configuring Engage Meeting](../ConfiguringEngage/ConfigureEngageMeeting.htm) is complete.
2. Grant Edit field permission to the following fields for the call\_\_v object type on the **remote\_meeting\_\_v** object:

   * allow\_for\_joining\_via\_zoom\_\_v
   * zoom\_join\_token\_\_v

### Displaying and Communicating the Zoom Meeting Link as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Meeting Hosts](#)

When a meeting host schedules an Engage meeting, the corresponding Zoom URL displays on the meeting details modal.

![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/JoinViaZoom.png)

From this modal, hosts can either directly copy the Zoom URL to communicate to attendees, or send the Zoom URL in invitations via email or text.

The Zoom URL only displays if there is at least one attendee who has an Engage URL associated. If no attendees have an associated Engage URL, then the Zoom URL does not display.

### Adding the Zoom URL to Approved Email Templates as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Creator Users](#)

Approved Email content creators can add the Zoom URL to Approved Email templates using the {{insertEngageAndZoomJoinURL[Language Code]}} token.

Click tracking is not supported for Approved Emails containing the {{insertEngageAndZoomJoinURL[Language Code]}} token.

The token’s [Language Code] parameter must be replaced with one of the following language values to render the text of the token in that language:

|  |  |  |
| --- | --- | --- |
| be – Belarusian | ga – Gaeilge (Irish Gaelic) | pt\_BR – Portuguese (Brazil) |
| bg – Bulgarian | hr – Croatian | pt\_PT – Portuguese (Portugal) |
| bs – Bosnian | hu – Hungarian | ro – Romanian |
| cs – Czech | in – Indonesian | ru – Russian |
| da – Danish | it – Italian | sk – Slovak |
| de – German | ja – Japanese | sl – Slovenian |
| el – Greek | ka – Georgian | sr – Serbian |
| en\_US – English | ko – Korean | sv – Swedish |
| es – Spanish | lt – Lithuanian | th – Thai |
| es\_MX – Spanish (Mexico) | lv – Latvian | tr – Turkish |
| et – Estonian | mk – Macedonian | uk – Ukrainian |
| fi – Finnish | nl\_NL – Dutch | vi – Vietnamese |
| fl – Flemish | no – Norwegian | zh\_CN – Chinese (Simplified) |
| fr – French | pl – Polish | zh\_TW – Chinese (Traditional) |

For example, to insert a token that renders the text in English, the token would be {{insertEngageAndZoomJoinURL**[en\_US]**}}.

In English, the text renders as the following:

```
Join Meeting [Engage URL]
```

```
Meeting ID: [Engage ID]
```

```
Password: [Meeting Password]
```

```

```

```
If you prefer to join using Zoom [Zoom URL]
```

```
Zoom Meeting ID: [Zoom Meeting ID]
```

```
Password: [Password]
```

If Joining an Engage meeting via Zoom is not enabled, the {{insertEngageAndZoomJoinURL[Language Code]}} token only renders the Engage section of the text:

```
Join Meeting [Engage URL]
```

```
Meeting ID: [Engage ID]
```

```
Password: [Meeting Password]
```

When the {{insertEngageAndZoomJoinURL[Language Code]}} and {{addToCalendar}} tokens are used together, the text generated by the {{insertEngageAndZoomJoinURL[Language Code]}} token is included in the description of the .ICS file generated by the {{addToCalendar}} token.

In the BEE Editor, this token can be found by navigating to **Merge tags > Remote Meeting and Zoom Invite Links**.

### Joining an Engage Meeting via Zoom as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Attendees](#)

Attendees joining an Engage meeting via Zoom have access to all of the same in-meeting functionality as attendees joining via the Engage Web Client or the Engage apps.

When remote\_meeting\_attendee\_\_v connection records are created for attendees who join an Engage meeting via Zoom, some fields are not populated. See [Zoom Attendee Information in remote\_meeting\_attendee\_\_v Records](AttdTracking.htm#ZoomAttendee) for more information.

### Considerations

* Attendees joining using a Zoom URL cannot leave [Engage Experience Ratings](ExpRating.htm)

### Functionality Support for Engage and Zoom Attendees

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Attendees](#)

| Functionality | Available to Hosts? | Available to Engage Attendees? | Available to Zoom Attendees? |
| --- | --- | --- | --- |
| [Call by Phone](JoinEngageMeeting.htm#JoinPhone) |  |  |  |
| [Two Way Video](JoinEngageMeeting.htm#Joining2) |  |  |  |
| [VoIP](JoinEngageMeeting.htm#Joining) |  |  |  |
| [Chat and Private Chat](../ConfiguringEngage/GroupMeetingPermissions.htm#Chat) |  |  |  |
| [Attendee Screen Sharing](AttdScreenshare.htm) | n/a |  |  |
| [Host Screen Sharing](HostScreenshare.htm) |  | n/a | n/a |
| [Password-Protected Meetings](../EngageSecurity.htm#PwdMeeting) |  |  |  |
| [Rating an Engage Experience](ExpRating.htm) | n/a |  |  |
| [Virtual Backgrounds](VirtualBackgrounds.htm) |  |  |  |

### Related Topics

[Joining an Engage Meeting as an Attendee](JoinEngageMeeting.htm)

[Allowing an Attendee to Share a Screen](AttdScreenshare.htm)

[Rating an Engage Meeting Experience](ExpRating.htm)