Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/Multichannel/Engage/Meet/VirtualBackgrounds.htm

## Using Virtual Backgrounds in Engage Meetings

Meeting hosts using the iPad or CRM Desktop (Windows) app, as well as attendees joining an Engage meeting via the CRM Desktop (Windows) Engage Attendee app, can upload a graphic to serve as a virtual background during a meeting. Virtual backgrounds enhance the meeting experience by enabling hosts and attendees to display an image or video as their background, rather than the natural background of their environment.

**Who can use this feature?**

* Attendees - Android, Browser, iPad, iPhone
* [Add a virtual background](#AttendeeUse)
* Meeting Hosts - CRM Desktop (Windows), iPad
* [Add a virtual background](#Using)
* Users require an Engage license

### Considerations

#### iPad

* Hosts on the iPad cannot select videos for a virtual background
* Hosts must be using one of the following supported iPad devices:
* 5th Generation 9.7 inch iPad
* 6th Generation 9.7 inch iPad
* iPad Pro
* 7th Generation and higher 10.2 inch iPad
* Default images are not supported on Zoom® v5.7.1

### Configuring Virtual Backgrounds in Engage for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Meeting Hosts](#)

Ensure [Configuring Engage Meeting](../ConfiguringEngage/ConfigureEngageMeeting.htm) is complete to use this functionality.

### Adding a Virtual Background as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Meeting Hosts](#)

To add a virtual background from within an Engage meeting:

1. Select the **More** button.
2. Select **Virtual Background**.

   ![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/VirtualBackgrounds4.png)
3. Select the appropriate virtual background.

   ![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/VirtualBackgrounds1.png)
4. Select the **X** button to return to the Engage meeting with the selected virtual background applied.

If the user has a physical green screen set up, they can improve the accuracy of the virtual background using the following additional process:

1. Select the **All Actions** button in the top right corner of the screen.
2. Select the **Green Screen** option.
3. Select the physical green screen on the screen to set the correct color.

#### Uploading Custom Images as Virtual Backgrounds

In addition to a selection of default virtual backgrounds, hosts can also select a custom image to upload as a virtual background. Custom images added as virtual backgrounds remain available for selection in further Engage meetings.

To upload a custom image:

1. Select the **+** button from the Virtual Background selection page.

   ![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/VirtualBackgrounds2.png)
2. Select the appropriate photo in the device’s library to display a preview of the virtual background.

   If they have not done so already, users can grant CRM permission to access their device’s photo library from the iOS settings for Vault CRM. If permission is not granted, users are prompted to select individual photos or albums to grant access to. The selected photos or albums can then be previewed as virtual backgrounds.
3. Select **Use Photo** to apply the virtual background.

   ![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/VirtualBackgrounds3.PNG)

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Attendees](#)

To add a virtual background:

1. Enter the Engage meeting.
2. Select the **More** menu next to the Start/Stop Video button.

   ![](../../../../Resources/Images/Multichannel/Engage/EngageeMeeting/VirtualBackgrounds.png)
3. Select **Choose Virtual Background**.
4. Select the **+** button.
5. Select the appropriate image to use as a virtual background.
6. Close the **More** window to return to the meeting.

Related Topics

[Hosting an Engage Meeting on the iPad](HostMeetingiPad.htm)

[Joining an Engage Meeting as an Attendee](JoinEngageMeeting.htm)