Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/OpportunityManagement/OMUsing.htm

## Using Opportunity Management

Vault CRM Opportunity Management helps users organize and track potential deals with their accounts. Users can quickly see where a deal is in the sales lifecycle, add pricing and discounts for automatic cost information, and add competitor details to stay ahead of the competition.

**Who can use this feature?**

* End Users— Browser
* [Using Opportunity Management](#End)
* Users do not require an additional license

### Configuring Opportunity Management for

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

To configure this feature, ensure [Configuring Opportunity Management](OMConfig.htm) is complete.

### Using Opportunity Management as

[![Closed](../../../Skins/Default/Stylesheets/Images/transparent.gif)End Users](#)

#### Creating an Opportunity

To create an Opportunity record:

1. Select **Create** on the Opportunity tab or the Account Detail page.

   ![](../../Resources/Images/UsingOM.1.png)
2. Populate the **Opportunity Name** field.
3. Select **Product Selector** in the Opportunity Lines section to view products assigned to the user in My Setup.

   ![](../../Resources/Images/UsingOM.2.png)
4. Use the search and filter functions to select the product(s).
5. Select **Add Selected**.

   ![](../../Resources/Images/UsingOM.3.png)
6. Enter the **Quantity** and **List Price** for each Opportunity Line.
7. Enter a **Discount**, optionally:

   * The Net Price is calculated automatically from the List Price and Line Discount fields. The Net Amount is calculated automatically via the Quantity and Net Price fields.
8. Select **Save**.

#### Adding Opportunity Competitors

Users can add competitor information relevant to the Opportunity:

1. Select an Opportunity from the Opportunity tab or the Account Detail page.
2. Select **Edit**.
3. Navigate to the Opportunity Competitors section.
4. Select **Create**.

   ![](../../Resources/Images/UsingOM.4.png)
5. Enter the competitor name.
6. Select the appropriate product and relevant notes, optionally.
7. Select **Save**.

#### Adding Opportunity Feedback

Users can add feedback to closed Opportunities to capture the reason for a won or lost Opportunity, and any additional details to help refine future strategies:

1. Select an Opportunity from the Opportunity tab or the Account Detail page.
2. Select **Edit**.
3. Navigate to the Lost To section.

   ![](../../Resources/Images/UsingOM.5.png)
4. Populate the relevant fields.
5. Select **Save**.

#### Updating Opportunity States

As users progress their deals, they can update the Opportunity state to indicate where they are in the sale’s lifecycle:

1. Select an Opportunity from the Opportunity tab or the Account Detail page.
2. Select the icon.
3. Select from a predefined list of states. Default states include:

   * New
   * Needs Analysis
   * Proposal
   * Negotiation/Review
   * Closed (Won)
   * Closed (Lost)

Business admins can manage and remove Opportunity stages. For more information, see [Defining Custom Events and States](../Events/Configuration/Lifecycle.htm).

### Related Topics

[Configuring Opportunity Management](OMConfig.htm)

[Creating Products in the Product Catalog](../Products/CreateProducts.htm)

[Opportunity Management Introduction Flightpath](https://vaultcrmflightpath.veeva.com/doc/Content/OpportunityMgmt/1-Intro.htm)