Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/ReleaseNotes/26R2.0/26R2.0KnownIssues.htm

# 26R2 Known Issues

## 262.0.10 | Family Build 563 (August 6, 2026)

### Account Management

| Platform | Issue Description | Issue Number |
| --- | --- | --- |
| Browser | The My Accounts console intermittently displayed an incorrect account icon and layout in the detail panel, when switching to the table view. | VCRM-176015 |

### Consent Capture

| Platform | Issue Description | Issue Number |
| --- | --- | --- |
| Windows | When opting in to a product using Double Opt-In instead of a signature, the Paper Consent ID incorrectly displays. | VCRM-177131 |

### CRM AI

| Platform | Issue Description | Issue Number |
| --- | --- | --- |
| iPad, iPhone | When attempting to use Conversational AI (Early Adopter) in Voice Mode without an active internet connection, the expected warning message does not display on the home page widget. | VCRM-177797 |
| iPad | Connection errors may display when starting a Voice Mode conversation for Conversational AI (Early Adopter). | VCRM-174343 |
| iPad | The AI icon displays on the Media AI tab, and does not display on some views where it is expected to display (Hot Lists, Medical Interactions). | VCRM-174274, VCRM-172970 |
| iPad | When using Conversational AI (Early Adopter), Voice Mode may remain active when a user switches to a new or previous conversation. | VCRM-174316 |
| iPad | An intermittent flash displays when switching between Conversational AI (Early Adopter) views. | VCRM-174270 |
| iPad | Unsent text in the Conversational AI (Early Adopter) input box remains visible when a different user logs in to the same device. | VCRM-171883 |
| iPad | In Voice Mode for Conversational AI (Early Adopter), the “thinking” animation continues to display until a text result displays, instead of ending with the Voice Mode response. | VCRM-173833 |
| iPad | When re-opening a Conversational AI (Early Adopter) Voice Mode conversation, the chat window defaulted to Text Mode rather than Voice Mode. | VCRM-175878 |
| iPhone | The Conversational AI (Early Adopter) sidebar tray is incorrectly expanded by default. | VCRM-176835 |
| iPhone | The Conversational AI (Early Adopter) “speaking” animation does not fully expand to the bottom and sides of the interface. | VCRM-176820 |
| iPhone | The AI icon can be removed from the home page via a swiping gesture. | VCRM-176779 |

### Patient CRM

| Platform | Issue Description | Issue Number |
| --- | --- | --- |
| Browser | If an administrator updates the All Active Cases column configuration while users have Vault CRM open, the user must close and relaunch Vault CRM (or open Vault CRM in a new browser tab) to see the updated columns in the All Active Cases view. | VCRM-172577 |

### Order Management

| Platform | Issue Description | Issue Number |
| --- | --- | --- |
| iPad | When users change the order’s object type after deliveries are already added and saved, existing order lines do not display in the Deliveries tab when executing the Manage Deliveries action. An error occurs when attempting to save the order after managing deliveries. | VCRM-172461 |