Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/ServiceCenter/Using/SCOmniConnect.htm

## Veeva Omnichannel for Service Center

Veeva Omnichannel is the telephony integration point in Vault CRM that allows customers to configure and use a Contact Center as a Service (CCaaS) application, for example Amazon Connect or Genesys Cloud, with Service Center. CCaaS applications display caller information and allow Service Center reps to receive inbound calls and place outbound calls. Veeva Omnichannel anchors the CCaaS interface to the Service Center UI (user interface) for easy access.

Customers can use the following CCaaS applications with Service Center. Select the appropriate application for information on how to configure it for use with Service Center:

* [Amazon Connect](AmazonConnect.htm)
* [Five9](Five9.htm)
* [Genesys Cloud](GenesysCloud.htm)
* [Microsoft Phone](MicrosoftPhone.htm)

For information on using a phone system that is not directly integrated with Service Center, see [Any Phone for Service Center](AnyPhone.htm).

### Related Topics

[Amazon Connect for Service Center](AmazonConnect.htm)

[Five9 for Service Center](Five9.htm)

[Genesys Cloud for Service Center](GenesysCloud.htm)

[Microsoft Phone for Service Center](MicrosoftPhone.htm)

[Any Phone for Service Center](AnyPhone.htm)

[Introduction to Service Center Flightpath](https://vaultcrmflightpath.veeva.com/doc/Content/ServiceCenter/1.Intro.htm)