Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/VeevaAI/MediaAgent/MediaAgentOverview.htm

## Agentic Media Overview

Agentic Media uses AI to help users quickly find information about products and access relevant media for HCP interactions. Through the Media AI tab or the AI icon, users can ask questions about their products and receive clear, concise answers with links to the relevant media where the information is found.

Not all features are available on all platforms. For a list of available platforms for each feature, see [Platform Functionality](../../Platforms.htm).

### Accessing Agentic Media

To access Agentic Media, select the Media AI tab in the CLM Media Library.

![](../../../Resources/Images/26R1 UVCs/26R1.2/MediaAIAfter.png)

Alternatively, select the AI icon. The AI icon displays on screens where an AI agent can assist the user, based on the user’s permissions and data access:

* Vault CRM Home Page
* Media Tab
* Account Detail
* Call Reports

![](../../../Resources/Images/VeevaAI/Media/Agent1.png)

An internet connection is required to access Agentic Media.

### Related Topics

[Vault AI in CRM Overview](../Overview.htm)

[Finding Product Information with Agentic Media](MediaAgentSearch.htm)

[Using AI Chat](../UsingChatUI.htm)

[What is Vault AI in CRM?](https://vaultcrmflightpath.veeva.com/doc/Content/VeevaAI/AIAgents/1.Intro.htm)