Source: https://vaultcrmhelp.veeva.com/doc/Content/CRM_topics/X_Pages/X_PagesStudio/PageTemplates/ServiceCenterTemplate.htm

## Using the Service Center Page Templates

The Service Center page templates help content creators to quickly create X-Pages that allow end users to view case information, including the status of their current cases, closed cases, and group cases. Content creators can customize the page templates using X-Pages Studio.

For information on using X-Pages Studio page templates and configuring content creators to use page templates, see Using X-Pages Studio Page Templates.

The following templates are available and when deployed, display as tabs within Service Center:

* My Cases
* Closed Cases
* Group Cases
* Group Summary

For information on using X-Pages Studio page templates and configuring content creators to use page templates, see Using X-Pages Studio Page Templates.

**Who can use this feature?**

* Content Creators - Browser
* [Using the Service Center Page Templates](#Using)
* End Users - Browser
* [Using the Service Center Page Templates](#Using)
* Users do not require an additional license

### Configuring the Service Center Page Templates for

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Creators](#)

To configure this feature, ensure [Configuring X-Pages Studio](../StudioConfigure.htm) is complete and the user has deployment permissions.

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif) End Users](#)

To configure this feature:

1. Ensure [Configuring Service Center](../../../ServiceCenter/SCConfig.htm) is complete.
2. Ensure [Configuring X-Pages](../../X_PagesConfig.htm) is complete.
3. Navigate to **Admin > Users & Groups > Permission Sets**.
4. Select the appropriate permission set.
5. Select the **Objects** tab.
6. Grant the following permissions:

   | Object | Object Permission | Object Types | Fields | Field Permission |
   | --- | --- | --- | --- | --- |
   | case\_\_v | R | case\_\_v | * account\_\_v * name\_\_v * case\_type\_\_v * case\_subject\_\_v * case\_severity\_\_v * case\_queue\_\_v * state\_\_v * case\_owner\_\_v * case\_closed\_date\_\_v * created\_date\_\_v | Read |
   | case\_queue\_\_v | R | case\_queue\_\_v | name\_\_v | Read |
   | case\_timeline\_\_v | R | case\_timeline\_\_v | * case\_number\_\_v * previous\_value\_\_v * to\_state\_\_v | Read |
   | html\_report\_\_v | R | service\_center\_\_v | n/a | n/a |

### Using the Service Center Templates as

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif)Content Creators](#)

To use the Service Center templates:

1. Log into **X-Pages Studio**.
2. Select the **Studio Templates** tab.
3. Select the **Closed Cases** or **My Cases** template.
4. Select **Use Template**.
5. Customize the new page as needed. This step is optional.
6. [Deploy](../DeployPage.htm) the new page using X-Pages Studio.

[![Closed](../../../../../Skins/Default/Stylesheets/Images/transparent.gif) End Users](#)

Before any customization, users can view information in the following sections in each template.

#### My Cases

![](../../../../Resources/Images/X-PagesStudio/Templates/FinalMyCases.png)

This template displays case information for cases that are assigned to the current user:

* My Case Summary - Displays an overview of how the current user is doing overall with their cases
* My State Summary - Displays the different states and how many of the current user's cases are in each state
* My Queues - Displays the different queues and how many of the current user's cases are in each state
* My Cases - Displays a table with all cases (that correspond to the selected state) and all relevant information

#### Closed Cases

![](../../../../Resources/Images/X-PagesStudio/Templates/FinalClosedCases.png)

This template displays information on all closed cases, both assigned to the current user and overall group cases:

* Closed Cases Table - Depending on the filter selection, a table displays with the current user's closed cases or all closed cases for the current user's group

#### Group Cases

![](../../../../Resources/Images/X-PagesStudio/Templates/FinalGroupCases.png)

This template displays an overview of all cases assigned to the current user's group:

* Queue Summary - Displays all cases in the current user's group, viewed both by queue and by state, to see the amount of cases per queue, per state
* Case List - Displays all cases in the current user's group, that can be filtered by queue or state

#### Group Summary

![](../../../../Resources/Images/X-PagesStudio/Templates/FinalGroupSummary.png)

This template displays summary information about the current user's group performance:

* States - Displays all cases in the current user's group, shown by the number of cases per state
* Queues - Displays all cases in the current user's group, shown by the number of cases per queue
* Severity - Displays all cases in the current user's group, shown by the number of cases per severity
* Types - Displays all cases in the current user's group, shown by the number of cases per type
* Case Summary - Displays a trend chart of all cases in the current user's group, on two lines New and Solved, showing the trends differing between new and solved cases

### Related Topics

[Service Center Overview](../../../ServiceCenter/SCOverview.htm)