Supporting Multi-Country Users
Some key account managers and MSLs need to manage records in multiple countries. This feature enables users to search, create, or edit records in multiple countries.
A user’s primary country (two-letter ISO code) in CRM is the country in the address section on the user__v object. The primary country in Network is represented by the primary_country__v field on the HCP/HCO object.
Who can use this feature?
- Business Admin Users — Browser, iPad
- Using Multi-Country Users
- Users do not require an additional license
Configuring Multi-Country Users for
Business Admin Users
To enable this feature:
- Add the appropriate countries as a semicolon-delimited list to the network_additional_countries__v field on the user__v object.
- Create a field mapping between the primary_country__v field in Network and the country_code__v field on the account__v object.
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Add the field mapped to the primary_country__v field to all appropriate account__v object page layouts.
The field should be added to a page layout as a DCR Required field (using the DCR Field Type).
Using Multi-Country Users as
Business Admin Users
If the network_additional_countries__v field is populated when a user performs a Network Account Search, Network searches across all countries specified in the network_additional_countries__v field and in the user’s primary country. Users can narrow search results by providing the city, state, or country name in the Location search box.
When a user creates a record (for example, an HCP record), the country defaults to the user’s primary country.
When a user creates an address or a child Account, the system queries the account’s primary country for the mapping and DCR stamping information. If the Account’s country is not available, the system uses the user’s primary country.
