Creating and Viewing Medical Interactions from My Schedule

Medical users can create and view Medical Interactions from My Schedule along with other scheduled events, for example, Time Off Territory, streamlining their planning and execution process. Users can quickly assess their upcoming Medical engagements using color-coded calendar entries that display key information such as the interaction's title, location, address, channel, and attendee count. If needed, users can reschedule a Medical Interaction.

Who can use this feature?

Configuring Medical Interactions on My Schedule for

To configure this feature:

  1. Ensure Using Medical Interaction is configured.
  2. Ensure Configuring Call Planning is complete.

The following steps are required to create Medical Interactions from My Schedule (Browser only) if users have Create permission to both the call2__v and medv__v objects:

  1. Navigate to Admin > Configuration > Objects > preferences__v.

    • Select the Layouts tab
    • Add the schedule_pane_create__v field to the appropriate layout
    • Select Save

  2. Navigate to Business Admin > Objects > Preferences.

    • Select the appropriate user
    • Select Edit
    • Select Medical Interaction from the Scheduler Pane Create drop-down.
    • Select Save

Using Medical Interactions on My Schedule as

Medical users can create, view, and reschedule their Medical Interactions. Users with the appropriate permissions can also view interactions on shared calendars.

Creating Medical Interactions from My Schedule

To create a Medical Interaction from the Scheduler pane:

  1. Navigate to the My Schedule tab.
  2. Drag and drop the appropriate account from the Scheduler panel to a time slot on the calendar. The new entry displays the default title, date, and time. Users must edit the entry to add details.

To reschedule a Medical Interaction from My Schedule:

  1. Navigate to the My Schedule tab.
  2. Locate the Medical Interaction you want to reschedule.
  3. Drag and drop the Medical Interaction to a new date and time.

Viewing Medical Interactions from My Schedule

Medical users can view Medical Interactions from My Schedule. Calendar entries display the following information. The color of the entry changes based on its status (Saved and in the Past (red-orange), Saved and in the Future (dark cyan), Submitted (seafoam green), or Canceled (silver)):

  • Title of the Medical Interaction
  • Location and/or address of the interaction.
  • Interaction Channel Icon (In Person, Video, or Phone)
  • Number of attendees associated with the interaction

To view additional details, select the Medical Interaction entry on the calendar. A popover displays detailed information, including the title, date, channel, location, address, status. The attendee name is a selectable link.

Select More Details from the popover's More Actions menu to open the full Medical Interaction record in a new tab.


Medical users can view Medical Interactions from My Schedule. Calendar entries display the following information. The color of the entry changes based on its status (Saved and in the Past (red-orange), Saved and in the Future (dark cyan), Submitted (seafoam green), or Canceled (silver)):

  • Title of the Medical Interaction
  • Location and/or address of the interaction.
  • Interaction Channel Icon (In Person, Video, or Phone)
  • Number of attendees associated with the interaction

To view additional details, select the Medical Interaction entry on the calendar. A popover displays the following detailed information:

  • Title
  • Date
  • Channel
  • Location
  • Address
  • Status
  • Attendee name (selectable link)

Select More Details from the popover's action menu to open the full Medical Interaction record view mode.

Related Topics

Using Medical Interaction

Viewing and Searching Accounts in My Schedule