Associating Account Plans with Medical Interactions
Medical Users can associate Account Plans with a Medical Interaction to align field medical engagements with strategic account goals, either by selecting an Account Plan on the Medical Interaction or by creating a Medical Interaction from the relevant Account Plan. Associating Account Plans with Medical Interactions provides clear visibility into long-term account strategies, enabling field teams to streamline account execution and ensure consistent scientific dialogue across key stakeholders.
Who can use this feature?
- Medical Users - Browser
- Selecting an Account Plan on a Medical Interaction
- Creating a Medical Interaction from an Account Plan
- Users do not require an additional license
Configuring Associating Account Plans with Medical Interactions for
To configure this feature:
- Ensure the following are configured:
- Using Medical Interactions
- Configuring Account Plans
- Customizing the Medical Interaction Layout for the Medical Interaction header
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate Permission Set.
- Select Objects.
- Grant the following permissions:
Object
Object Permission
Object Types
Fields
Field Permission
medx__v
CRE
medx__v
account_plan__v
Edit
account_plan__v
R
account_plan__v
status__v
Read
key_stakeholder__v
R
key_stakeholder__v
key_stakeholder__v
Read
- Ensure users have Execute access to the create_medical_interaction__v action on the account_plan__v object. This step is optional.
- Navigate to Admin > Configuration > Objects.
- Select account_plan__v.
- Ensure the create_medical_interaction__v is enabled for the account_plan__v object type.
- Select medx__v.
- Select the Layouts tab.
- Add the account_plan__v field to the header section of the appropriate Medical Interaction layout. The header section must be configured for custom layouts in order for the account_plan__v field to display.
Selecting an Account Plan on a Medical Interaction as
To select an Account Plan on a Medical Interaction:
- Open or create a Medical Interaction.
- Select the Account Plan field to display the drop-down menu or type the name of the plan to filter results using type-ahead search.
- Active Account Plans display under the Suggested section if they match any interaction attendee accounts, location account, related account tactics, action items, or key stakeholders
Account plans related to Call Objectives are not included in Suggested Account Plans.
- All other active Account Plans display under the All section of the drop-down list
- Active Account Plans display under the Suggested section if they match any interaction attendee accounts, location account, related account tactics, action items, or key stakeholders
- Select the appropriate Account Plan.
- Complete any additional required fields.
- Save the Medical Interaction.
Creating a Medical Interaction from an Account Plan as
Users cannot create a Medical Interaction from Account Tactics.
To create a Medical Interaction from an Account Plan:
- Navigate to the appropriate Account Plan record.
- Select Create Medical Interaction from the All Actions menu. The Account Plan field is automatically populated on the new Medical Interaction record.
- If the Account Plan is associated with a business account (account__v), the Location field (medx__v.location__v) automatically populates with that account
- If the Account Plan is associated with a person account (account__v), an attendee record (medx_attendee__v) automatically created for that account
- Complete any additional required fields.
- Save the Medical Interaction.

