Supported Media Types for CLM Content

Content Creator Users

When creating media, it is important to consider both the quantity and image quality of the media to ensure the Vault CRM app responds quickly and users do not wait for long periods while media downloads. Larger files are supported, but longer sync times ensue and there is a risk of poorer performance when displaying the media in the media player.

The following media types are supported:

Type	Ext	Display	Additional Guidelines
HTML5	.html .htm	Displays full screen and in landscape view	Can be multiple files of type HTML, CSS, images, video and PDF and can be stored in multiple folders Media included with the HTML should be referenced using relative paths, such as /css/styles.css rather than http://server.com/css/styles.css. Media referenced using absolute paths is not available when users are out of network coverage. Swiping left or right navigates to other pieces of media, but dragging left, right, and selecting are allowed for in-page navigation. Overriding the swipe gesture is supported. (See Disabling User Actions for Key Messages for more information.) Embedded Flash videos are not supported
Video	.mp4 .m4v .mov .avi	Displays full screen and in landscape view Small videos stretch to fill the screen	Large files increase the battery use of the device during sync: using the highest level of video compression that creates the desired effect is strongly recommended iPad: Videos must be playable in the iPad video player (see Apple's Tech Specs for more information) H.264 MPEG4 is recommended The TV and Video section of Apple's Tech Specs provides more detailed information CRM Desktop (Windows): only displays .mp4
Images	.jpg .png	Displays full screen and in landscape view If the resolution of the image is larger than the display, pinch to zoom is allowed	Images should be the smallest resolution and compressed as much as possible without impacting quality. The maximum supported resolution for images is 2499 x 2499.
PDF	.pdf	Displays full screen and in landscape view Stretches to fill the screen width Scrolls vertically	Multi-page PDFs are supported For presentations, using HTML5 or images is recommended instead of PDF as those formats can be presented more easily PDF resolution should be 150 dpi with medium quality for image compression Hyperlinks are retained in PDFs, allowing users to navigate within the PDF via internal hyperlinks or access external websites CRM Desktop (Windows): Hyperlinks are not retained in PDFs and interactive PDFs are not fully supported due to OS limitations
PPTX	.pptx	Displays using native PPT settings	Library media that can be opened in PowerPoint displays the PowerPoint logo on the top right of the thumbnail. Selecting the logo launches the presentation in the PowerPoint application. Sub-presentations are not supported for PowerPoint presentations

End Users

Admins can report on the media_type__v field to analyze HCP engagement with different types of content. When end users navigate to the media library, the key_message__v records for each presentation are appropriately stamped with one of the following media_type__v values:

html__v
video__v
image__v
pdf__v
powerpoint__v
website__v

If the media_type__v field is already populated, it is not stamped again.

The media_type__v field is not stamped on shared resources.

Content Creator Users

To provide flexibility when designing new presentations and enable reusing existing presentations, the following functions are supported on CRM Desktop (Windows):

createRecord()
getDataForCurrentObject()
gotoSlide()
gotoSlideV2()
launchApprovedEmail()
nextSlide()
prevSlide()
queryRecord()
When using queryRecord for the clm_presentation__v, clm_presentation_slide__v, or key_message__v objects, the queries run against the local database. For all other objects, the query runs against CRM data online.
updateCurrentRecord()
updateRecord()

Supported Media Types for CLM Content

Supported Media Types for CLM Content as

Stamping Media Type for CLM Key Messages as

Supported CLM JavaScript Library Functions for CRM Desktop (Windows) as

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