Displaying CLM Content on Mobile Devices
Users can display and navigate CLM content using the built-in media player in the Vault CRM app. This allows users to quickly display content during meetings and navigate between their presentations and call reports.
Who can use this feature?
- End Users - iPad
- Display CLM content on mobile devices
- Users do not require an additional license
Configuring Displaying CLM Content on Mobile Devices for
To configure this feature, ensure Configuring CLM as Document Model is complete.
Optional Configuration
- Navigate to Business Admin > Objects > Veeva Settings.
- Select the appropriate Veeva Settings record.
- Deselect the clm_enable_auto_launch__v Veeva Setting check box.
Displaying CLM Content on Mobile Devices as
Users can display content from the following entry points:
- Account
- Call report
- Media tab (including Training presentations)
The navigation controls in the media player, including the built-in menu and buttons, enable users to highlight information, capture reactions, and return to their previous screen. Navigation controls are contained within the purple areas as follows:
CLM displays HTML content using WKWebView. If using an Apple dongle for additional screens, WKWebview support must be enabled for presentations.
While CLM supports most types of media playable on the iPad, the following guidelines help obtain the highest quality media. In general, all media must be playable in Safari on the iPad, as described in the TV and Video section of Apple’s iPad Specs. In CLM, the media displays according to the following guidelines:
- Full-screen in the device's default resolution or the selected display resolution option. See Setting the Display Resolution for HTML Content on Large Screen Devices for more information.
- In both landscape and portrait modes
Users swipe left and right to advance to the next piece of media. Content admin users can define the swipe sensitivity to allow users to smoothly and easily navigate through a CLM presentation. See Managing Swipe Sensitivity for Slide Navigation for more information.
A dynamic navigation bar also displays at the bottom of the media player. The navigation bar displays when users select the icon in the bottom left corner of the slide. See Navigating Slides and Presentations for more information.

