Displaying CLM Content from Calls
Users can launch the CLM media library directly from the call report using the Start Media option in the All Actions menu, or the Media button. This allows users to share important and engaging visual content with HCPs.
Who can use this feature?
- End Users - iPad
- View CLM content from calls
- Users do not require an additional license
Configuring CLM Content from Calls for
End Users
To configure this feature, ensure Configuring CLM as Document Model is complete.
Displaying CLM Content from Calls as
End Users
When viewing media content in full screen, users can swipe left or right to navigate between content components. The navigation bar can be used to scroll through the thumbnail view of individual components, allowing the user to jump to a specific location in the presentation.
After creating a call report from an account, users can share CLM content during a call:
- Select All Actions from the call report.
- Select Start Media.
- Select the appropriate CLM content.
To stop sharing CLM content during a call:
- Select the All Actions button in the top left corner.
- Select Done.
The CLM activity is automatically tracked on the call report. See Tracking Call Key Messages for CLM Content fore more information.
Considerations
- When launching media from an account, a call is saved regardless of activity within CLM during the call. If the Cancel button is selected, the call is still saved with information entered.
- The display order of the CLM slides is captured when saving a call, allowing admins to create a report analyzing the position (first, second, etc.) a slide was shown during a call
