Consent Capture Overview
Consent Capture is a user-directed solution for capturing required HCP consent to receive communication through various channels and to store personal information. Customers need this consent to satisfy compliance regulations.
The Consent Capture process includes the following tasks:
- Creating and Managing Consent — Admins define the regions, channels, and requirements for capturing consent and control how the Consent Capture screen displays
- Capturing Consent — End users prepare devices to capture HCP consent by selecting the preferred language and ensuring channel source values are accurate
- Granting Consent — HCPs grant and confirm consent
Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.
Users and Roles
Consent Capture has several different types of users, each of them with unique roles and responsibilities:
- IT Admin
- Configures consent permissions for business admins and users
- Business Admin
- Manages records for consent headers, consent types, and consent lines
- Defines types of consent for users
- Can view staged consent headers
- End User
- CRM end user, typically a sales rep
- Visits HCPs and requests consent to send communications and track activity
- HCP
- Grants and confirms consent to receive communications
