What's New in Patient CRM 25R3.5

The 25R3.5 release includes features for:

Release Dates

  • Sandbox Release - March 19, 2026
  • Production Release - March 26, 2026

New Fields, New Objects, and Removed Fields are also included.

Patient CRM

Using Custom Lifecycles in Patient Journey Steps - Available on Browser

To enable distinct data models for patient programs, users can associate custom objects and lifecycles with Patient Journey Steps. This ensures accurate reporting for programs requiring specific details, for example titration, while also maintaining a unified workflow.

25R3.5 Feature Enablement and Availability

The following table provides an explanation of feature enablement and user impact.

Patient CRM Feature Availability and Enablement

Feature

User
Visible
Change

Configuration
Required

Browser

CRM Desktop
(Windows)

iPad

iPhone

Windows (Beta)

Using Custom Lifecycles in Patient Journey Steps - Available on Browser

No Yes

New Objects

Objects were not added in Patient CRM 25R3.5.

New Fields

Fields were not added in Patient CRM 25R3.5.

Removed Fields

Fields were not removed in Patient CRM 25R3.5.