Agentic Media Overview

Agentic Media uses AI to help users quickly find information about products and access relevant media for HCP interactions. Users can ask questions about their products and receive clear, concise answers with links to the CLM content where the information is found.

Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.

An internet connection is required to access Agentic Media.

Accessing Agentic Media

To access Agentic Media, select the Media AI tab in the CLM Media Library.

Alternatively, select the AI icon. The AI icon displays on screens where an AI agent can assist the user, based on the user’s permissions and data access:

  • Vault CRM Home Page
  • Media Tab

    If only Agentic Media is enabled for the user and no other agents are enabled, the AI icon does not display when viewing the Media AI tab.

  • Account Detail
  • Call Reports

Related Topics

Vault AI in CRM Overview

Finding Product Information with Agentic Media

Using AI Chat

What is Vault AI in CRM?