To configure this feature:

1. Ensure Configuring Call Planning is complete.
2. Navigate to Business Admin > Objects > veeva_settings__v.
3. Populate the call_scheduleconflict_threshold__v Veeva Setting with a value between 0 and 3.
• 0 = No conflict control. Call conflict warnings are disabled.
• 1 = Call conflict warning displays if another call is present on the selected date
• 2 = Call conflict warning displays if another call is present one day before or after the selected date
• 3 = Call conflict warning displays if another call is present within two days before or after the selected date

To display the call conflict indicator on call reports, in addition to My Schedule:

1. Navigate to Admin > Users & Groups > Permission Sets.
2. Select the appropriate permission set.
3. Select the Objects tab.
4. Grant users Read field permission to the call_conflict_status__v field control on the call2__v object.
5. Navigate to Admin > Configuration > Objects > call2__v > Layouts.
6. Place the call_conflict_status__v field control on the call2__v layout to display warnings on the call report.

If the call_scheduleconflict_threshold__v Veeva Setting is set to 0, do not add the call_conflict_status__v field control to call2__v layouts. In order to work properly, this control should only be added to the layout when call conflict warnings are enabled with the values 1, 2, or 3.

When users create calls, all non-child calls for the selected account are evaluated within the set call conflict threshold. If any users in the organization already created a call for the same account within the call conflict threshold, the call conflict icon displays. Call conflict icons display in all My Schedule views except for Call Cycle View. If the call_conflict_status__v field control is on the call2__v layout, call conflict warnings display on call reports.

Child calls are not considered for call conflicts.