Performing a Database Refresh
In some cases, resolving data inconsistencies may require users to fully refresh all CRM data on the device. Performing a database refresh uploads any unsynced data before clearing the mobile database and re-downloading all the data from online. A database refresh fails if there are sync errors. During a database refresh, users cannot navigate away and perform activities in the app.
A database refresh takes longer than an incremental sync, as it is downloading all data instead of only changed data from the last incremental sync.
Who can use this feature?
- iPad Users
- Users do not require an additional license
- End Users
Performing a Full Database Refresh as
End Users
A full database refresh re-downloads all Vault CRM data from online.
To perform a database refresh:
- Navigate to Options > Database.
- Select Full Database Refresh.
Refreshing the database does not purge or refresh media content.
Performing a Full Nitro Refresh as
End Users
To perform a database refresh for Nitro data:
- Navigate to Options > Nitro.
- Select Full Nitro Refresh.
