Downloading Activity Logs for Troubleshooting
Business admin users can download end user activity logs to troubleshoot sync errors. Activity logs are downloaded as CSV files with detailed information about the user’s actions during the selected time range. Downloading activity logs is only supported on Browser. Activity logs from mobile devices are uploaded to the Vault CRM database during sync.
Who can use this feature?
- Browser Users
- Users do not require an additional license
- Business Admin Users
Configuring Activity Logs for
Business Admin Users
To configure this feature:
- Navigate to Admin > Users & Groups > Permission Sets.
- Select the appropriate permission set.
- Navigate to Objects > User.
- Grant View and Execute permission to the Download Activity Log action.
Downloading Activity Logs as
Business Admin Users
To download the activity log an of end user:
- Navigate to the appropriate user__sys record.
- Select More Actions.
- Select Download Activity Log.
- Select the appropriate date range of data to download. The available options include:
- Today (selected by default)
- Last 7 Days
- Last 30 Days
- Select OK.
