Capturing Standing Requests for Medical Using Documented Interest

Documented Interest agreements enhance relationships between Medical Science Liaisons (MSLs) and Key Opinion Leaders (KOLs) by providing pre-approval for proactive engagement with HCPs. Instead of waiting for reactive discussions, MSLs can use these agreements to set up formal, renewable standing requests with HCPs. This enables timely, targeted communication about specific product topics.

Medical Affairs teams use Documented Interest to collect scientific interest data from HCPs. They also create Scientific Interest records in Vault CRM linking a product to a Documented Interest. When an MSL captures a Documented Interest agreement, they are required to select the corresponding Scientific Interest record.

For example, during an educational visit about Cholecap, an MSL determines that the HCP is interested in an ongoing pediatric clinical trial for Cholecap. After confirming the HCP's interest, the MSL creates a Documented Interest record in Vault CRM, selecting the scientific interest that corresponds to the clinical trial. For the next 12 months the MSL can reference this standing request in call reports, ensuring the HCP stays informed as new information becomes available.

Who can use this feature?

  • iPad, iPhone, Windows Users (Browser coming soon)
  • Users do not require an additional license
  • System Administrators, Medical Affairs Users, Medical Science Liaisons (MSLs)

Configuring Documented Interest for

Configuring Documented Interest for

Updating Documented Interests as

Creating Scientific Interests as

Using Documented Interest as