To configure this feature:

1. Ensure Using Medical Interactions is configured.
2. Navigate to Admin > Users & Groups > Permission Sets.
3. Select the appropriate permission set.
4. Select Objects.
5. Grant the following permissions:

   Object	Object Permission	Object Types	Fields	Field Permission
   medx__v	CRED	core_object_type__v	alternative_channel__v	Edit
   			channel_formula__v	Read

6. Navigate to Admin > Configuration > Objects > medx__v.
7. Select the Object Types tab.
8. Ensure the alternative_channel__v and channel_formula__v fields are active for the core_object_type__v object type.
9. Select the Fields tab.
10. Add the desired custom values to the medx_alternative_channel__v picklist. For example:
    
11. Add formula expressions to the channel_formula__v field to map Alternative Channel values to the appropriate standard Call Channel API names. For example:
    

    Admins must ensure the result of a channel formula is not a restricted call channel. The system does not block restricted call channel values when populated via the channel_formula__v field.

To disable Alternative Channels after it has been configured, deactivate the channel_formula__v field on the core_object_type__v object type on the medx__v object.

Medical users can capture interaction details using alternative channel values tailored to the engagement.

To select an alternative channel on a Medical Interaction:

1. Select Create Medical Interaction from a valid entry point.
2. Select the desired channel value from the Select Channel picklist. Available channel values display based on the custom channels configured by the admin.
   
3. Complete the rest of the interaction details.
4. Select Save.