The table below outlines each delivery method, what fields display to the user, and which fields the delivery details save to.

Delivery Method	Delivery Details Picklist Fields	Medical Inquiry Save Location
mail__v and urgent_mail__v	Each address record for the account is an individual row in the picklist; the following fields are concatenated to form a single picklist value. address__v.address_Line_1 address__v.street_address_2_cda__v address__v.city_cda__v address__v.state_province__v address__v.postal_code_cda__v address__v.country__v	address_line_1__v street_address_2_cda__v city_cda__v state_province__v postal_code_cda__v country__v
email__v	Picklist displays the value of: account__v.email_cda__v	email_cda__v
fax__v	Each individual field value is a separate row in the picklist. Picklist displays the values of: account__v.fax_cda__v address__v.fax_cda__v address__v.fax_2__v	fax_number__v
phone__v	Individual fields are separate rows in the picklist, which displays the values of:  account__v.personassistantphone__v account__v.personhomephone__v account__v.mobile_phone_cda__v account__v.personotherphone__v account__v.office_phone_cda__v address__v.office_phone_cda__v address__v.phone_2__v	phone_number__v

To allow users to add an address, email, fax, or phone not listed as a selection in the Delivery Details drop down menu, see Allowing Users to Add a New Delivery Detail.

Adding Optional Delivery Methods

Aside from the primary delivery method, additional delivery details can be entered using the optional delivery method section attributes. This configuration supports additional channels for which an HCP can receive a reply to an Medical Inquiry.

All primary delivery methods are also supported as optional delivery methods using section attributes . Optional delivery methods can be configured for mail, phone, fax, and email. However, the primary delivery method cannot also be used as an optional delivery method on the same inquiry. For example, if the primary delivery method is mail, mail cannot also be an optional delivery method. This is enforced by the user interface.

Section Attribute	Description
Optional Delivery Method - Mail/Urgent Mail	Allows the user to specify mail or urgent mail as an optional delivery method.
Optional Delivery Method - Phone	Allows the user to specify phone as an optional delivery method.
Optional Delivery Method - Fax	Allows the user to specify fax as an optional delivery method.
Optional Delivery Method - Email	Allows the user to specify email as an optional delivery method.

Changing the Delivery Method Picklist and Picklist Default Values

To change the value(s) displayed in the picklists for the medical_inquiry__v object type:

1. Navigate to Admin > Configuration > Objects.
2. Select the medical_inquiry__v object.
3. Select Object Types.
4. Select the medical_inquiry__v object type.
5. Select the appropriate field with a Data Type of Picklist.
6. Select Edit.
7. Move the desired default value(s) from the Available Values list to the Selected Values list in the Picklist Values section.
8. Add a default value for the picklist by entering the appropriate syntax in the Default Value section. For example, for the delivery_method__v field, entering Picklist.medical_inquiry_delivery_method__v.urgent_mail__v would make Urgent Mail the default value for the picklist. This step is optional.
9. Select the Override picklist values for this object type check box to allow the default value(s) configured on the object type to override the value(s) selected from the delivery_method__v picklist. This step is optional.
10. Select Save.

Allowing Users to Add a New Delivery Detail

By default, after a delivery method is selected, the appropriate delivery details picklist displays. However, section attributes allow the user to enter new details as well. For example, if an HCP wants to be contacted by phone but the Account record does contain the desired phone contact number, the user can select the New Phone Number check box. The phone__v field displays, allowing the user to enter a new phone number. The following table lists section attributes s for configuring delivery methods:

Section Attribute	Description
New Delivery Detail - Mail/Urgent Mail	Allows the user to toggle between the Address picklist and an entry form for Address Line 1, Address Line 2, City, State, and Zip Code.
New Delivery Detail - Phone	Allows the user to toggle between the phone picklist and an entry form with the Phone Number field.
New Delivery Detail - Fax	Allows the user to toggle between the fax picklist and an entry form with the Fax Number field.
New Delivery Detail - Email	Allows the user to toggle between the email picklist and an entry form with the Email field.

The following screenshot is an example of a layout with section attributes selected.

The following screenshot is an example of what a user sees on a layout with section attributes.

Adding a Custom Delivery Method

To add a custom delivery method, add object type values for MIF and MIFR that match exactly the API name of the picklist value of the custom field.

Browser only.

End users with FLS read permission to the override_lock__v field see the Unsubmit action when viewing a Medical Inquiry and can unlock a record after it has been submitted. Selecting the Unsubmit action disables lock__v and changes the medical_inquiry_status__v field to saved__v.

To allow a user to save a Medical Inquiry and submit it later, place the Save control in the section of the appropriate layout.

When the Save control is not placed in the section of the layout, the medical inquiry is submitted when the end user saves it.