Medical Inquiries can be used to create inquiries on behalf of HCPs and submit them to MSLs for a response. This centralized platform streamlines the entire inquiry process, from initial intake to final response, ensuring efficient and compliant communication with healthcare professionals.
Benefits of using Medical Inquiries include:
- Improved response time - Faster and more accurate responses to urgent medical inquiries
- Enhanced customer satisfaction - Consistent and timely communication with healthcare professionals
- Enhanced compliance - Adherence to regulatory requirements and internal policies
Medical Inquiries can be captured against Person Accounts on the Account page and from an Account Related List, when recording a Call, from CLM, and from Engage. Inquiries cannot be created against a Business Account.
Inquiries captured offline are automatically synced to the server when they are submitted. Inquiries are then routed by external systems.
Not all features are available on all platforms. For a list of available platforms for each feature, see Platform Functionality.
Users and Roles
Medical Inquiries has the following users:
- Business Admin Users
- End Users
