To add a virtual background from within an Engage meeting:

1. Select the More button.

2. Select Virtual Background.

   

3. Select the appropriate virtual background.

   

4. Select the X button to return to the Engage meeting with the selected virtual background applied.

If the user has a physical green screen set up, they can improve the accuracy of the virtual background using the following additional process:

1. Select the More Actions button in the top right corner of the screen.
2. Select the Green Screen option.
3. Select the physical green screen on the screen to set the correct color.

Uploading Custom Images as Virtual Backgrounds

In addition to a selection of default virtual backgrounds, hosts can also select a custom image to upload as a virtual background. Custom images added as virtual backgrounds remain available for selection in further Engage meetings.

To upload a custom image:

1. Select the + button from the Virtual Background selection page.

   

2. Select the appropriate photo in the device’s library to display a preview of the virtual background.

   If they have not done so already, users can grant CRM permission to access their device’s photo library from the iOS settings for Vault CRM. If permission is not granted, users are prompted to select individual photos or albums to grant access to. The selected photos or albums can then be previewed as virtual backgrounds.

3. Select Use Photo to apply the virtual background.

   

To add a virtual background:

1. Enter the Engage meeting.

2. Select the More menu next to the Start/Stop Video button.

   

3. Select Choose Virtual Background.
4. Select the + button.
5. Select the appropriate image to use as a virtual background.
6. Close the More window to return to the meeting.