Using the HCP Content Player

The HCP Content Player is a dedicated browser experience enabling HCPs to view content sent to them from Vault CRM. Engagement with content viewed in the HCP Content Player is tracked and saved in Vault CRM, enabling admins to report and audit on activity of sent content.

The HCP Content Player is hosted by Veeva and cannot be embedded in customer-owned pages.

The HCP Content Player supports all Veeva supported languages, including translations for the media controls, slide labels, and error messages.

The following types of content can be viewed in the HCP Content Player:

  • HTML content – The following Multichannel CRM JavaScript functions are supported:
  • goToSlide()
  • goToSlideV2()
  • Images – The following formats are supported:
  • .png
  • .jpg
  • .jpeg
  • PDFs
  • Videos – The following formats are supported:
  • .mp4
  • .m4v
  • .mov

Who can use this feature?

  • Browser Users
  • Users do not require an additional license
  • Business Admin Users, HCPs

Supported HCP Content Player Entry Points

The following Vault CRM features utilize the HCP Content Player to view content from Vault CRM:

Viewing Content in the HCP Content Player as

The HCP Content Player is optimized for both laptops and mobile devices, enabling recipients to view the content in the device most convenient for them.

When viewing the content, the slide navigation panel displays the name of the content, thumbnails for each slide in the presentation, and each slide’s number in the presentation.

Additionally, content admin users can allow HCPs to download auto-published content. See Downloading Auto-Published Content from the HCP Content Player for more information.

Specific controls and actions in each slide vary based on the media type:

  • HTML – Viewers can directly navigate to a slide by selecting it in the panel, or use the Previous and Next buttons to display each slide in order
    DesktopMobile

  • Image – Viewers can directly navigate to a slide by selecting it in the panel, or use the Previous and Next buttons to display each slide in order
    DesktopMobile

  • PDF – Viewers can scroll through the document page by page, or navigate to pages in the PDF directly via the page’s thumbnail in the navigation bar. Viewers can use the Zoom function to zoom in or out of the document, as well as use the player’s Find function to locate specific text in the document.
    DesktopMobile

  • Video – A video player displays, enabling viewers to pause the video, adjust volume and playback speed, and scrub the video’s timeline to navigate to specific parts of the video
    DesktopMobile

If the link to the content is expired or the content itself is marked as expired in PromoMats/MedComms, selecting the link displays a Content Unavailable error message in the HCP Content Player.

Tracking CLM Presentation Views and Downloads as

Whenever a slide within a presentation or a page within a PDF is viewed via the HCP Content Player for more than two seconds or an auto-published presentation is downloaded, a message_activity__v record is created in Vault CRM to track the activity. This record has the following properties:

Field

Description for Views

Description for Downloads

Object Type

veeva_content_player_activity__v

veeva_content_player_activity__v

Key Message

The key_message__v record for the viewed slide

The key_message__v record for the downloaded slide

Activity

viewed__v

downloaded__v

Activity Datetime

The datetime at which the slide was viewed

The datetime at which the slide was downloaded

CLM Presentation

The clm_presentation__v record for which the web link was sent

Media Type

The media type of the slide. Available values include:

  • html__v
  • video__v
  • image__v
  • pdf__v
  • powerpoint__v
  • website__v

n/a

Downloaded Rendition

n/a

The rendition type of the downloaded content. Available values include:

  • pdf__v
  • source__v

Session ID

Unique ID for each session. A session begins when the HCP Content Player loads and ends when the player is closed or times out. A session times out after five minutes of inactivity.

View Order

The order in which the slide was viewed during the session

n/a

Duration

The total time spent on the slide, in seconds

n/a

Detail Group

The detail group of the key_message__v record

Product

The product of the key_message__v record

Video Last Viewed Time

The time stamp of the furthest viewed frame in the video

n/a

Video Total Time Spent

The total time the video was played during the session, in seconds

n/a

Video Length

The length of the video, in seconds

n/a

Page Number

The page number of the PDF

Slide Number

The display order of the clm_presentation_slide__v record

Slide Version

The slide version of the key_message__v record

Related Topics

Sharing CLM Content via Web Link

Presenting CLM Content Remotely