Using the HCP Content Player

The HCP Content Player is a dedicated browser experience enabling HCPs to view content sent to them from Vault CRM. Engagement with content viewed in the HCP Content Player is tracked and saved in Vault CRM, enabling admins to report and audit on activity of sent content.

The HCP Content Player is hosted by Veeva and cannot be embedded in customer-owned pages.

The HCP Content Player supports all Veeva supported languages, including translations for the media controls, slide labels, and error messages.

The following types of content can be viewed in the HCP Content Player:

HTML content – The following Multichannel CRM JavaScript functions are supported:
goToSlide()
goToSlideV2()
Images – The following formats are supported:
.png
.jpg
.jpeg
PDFs
Videos – The following formats are supported:
.mp4
.m4v
.mov

Who can use this feature?

Browser Users
Business Admin Users, HCPs

Supported HCP Content Player Entry Points for

HCPs

The following Vault CRM features utilize the HCP Content Player to view content from Vault CRM:

Sharing CLM Content via Web Link – Recipients of links for CLM presentations can view and download the content in the HCP Content Player
Accessing ISI and PI Documents for CLM Content in the HCP Content Player - Links to Important Safety Information (ISI) and Prescribing Information (PI) documents associated with the slides of the CLM presentations display in the HCP Content Player. Recipients can view and download ISI and PI documents.
Presenting CLM Content Remotely – Recipients of links for remote CLM can view CLM content presented by end users in real time

Viewing Content in the HCP Content Player as

HCPs

The HCP Content Player is optimized for both laptops and mobile devices, enabling recipients to view the content in the device most convenient for them.

When viewing the content, the slide navigation panel displays the name of the content, thumbnails for each slide in the presentation, and each slide’s number in the presentation.

Additionally, content admin users can allow HCPs to download auto-published content. See Downloading Auto-Published Content from the HCP Content Player for more information.

Specific controls and actions in each slide vary based on the media type:

HTML – Viewers can directly navigate to a slide by selecting it in the panel, or use the Previous and Next buttons to display each slide in order
Desktop Mobile
Image – Viewers can directly navigate to a slide by selecting it in the panel, or use the Previous and Next buttons to display each slide in order
Desktop Mobile
PDF – Viewers can scroll through the document page by page, or navigate to pages in the PDF directly via the page’s thumbnail in the navigation bar. Viewers can use the Zoom function to zoom in or out of the document, as well as use the player’s Find function to locate specific text in the document.
Desktop Mobile
Video – A video player displays, enabling viewers to pause the video, adjust volume and playback speed, and scrub the video’s timeline to navigate to specific parts of the video
Desktop Mobile

If the link to the content is expired or the content itself is marked as expired in PromoMats/MedComms, selecting the link displays a Content Unavailable error message in the HCP Content Player.

Tracking CLM Presentation Views and Downloads as

Business Admin Users

Whenever a slide within a presentation or a page within a PDF is viewed via the HCP Content Player for more than two seconds or an auto-published presentation is downloaded, a message_activity__v record is created in Vault CRM to track the activity. This record has the following properties:

Field	Description for Views	Description for Downloads
Object Type	veeva_content_player_activity__v	veeva_content_player_activity__v
Key Message	The key_message__v record for the viewed slide	The key_message__v record for the downloaded slide
Activity	viewed__v	downloaded__v
Activity Datetime	The datetime at which the slide was viewed	The datetime at which the slide was downloaded
CLM Presentation	The clm_presentation__v record for which the web link was sent
Media Type	The media type of the slide. Available values include: html__v video__v image__v pdf__v powerpoint__v website__v	n/a
Downloaded Rendition	n/a	The rendition type of the downloaded content. Available values include: pdf__v source__v
Session ID	Unique ID for each session. A session begins when the HCP Content Player loads and ends when the player is closed or times out. A session times out after five minutes of inactivity.
View Order	The order in which the slide was viewed during the session	n/a
Duration	The total time spent on the slide, in seconds	n/a
Detail Group	The detail group of the key_message__v record
Product	The product of the key_message__v record
Video Last Viewed Time	The time stamp of the furthest viewed frame in the video	n/a
Video Total Time Spent	The total time the video was played during the session, in seconds	n/a
Video Length	The length of the video, in seconds	n/a
Page Number	The page number of the PDF
Slide Number	The display order of the clm_presentation_slide__v record
Slide Version	The slide version of the key_message__v record

Tracking ISI and PI Document Views and Downloads as