Creating an Order from a Call
Users can place orders for an account from an associated call. On group calls, the account the order is recorded for is the account of the parent call.
Who can use this feature?
- End Users - Browser, iPad
- Creating an Order from a Call
- Users do not require an additional license
Configuring Creating an Order from a Call for
End Users
To configure this feature:
- Ensure Configuring Order Management is complete.
- Ensure Enabling Orders for an Account is complete for the account.
- Ensure Configuring Call Reporting is complete.
Creating an Order from a Call as
End Users
To create an order from a call:
- Select the All Actions menu while recording or editing a call.
- Select Create Order. The order entry page opens in a new tab.
- Select the All Actions menu while recording or editing a call .
- Select Create Order.
- Select Save, Submit, or Cancel on the order to return to the Call.
